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Documents related to » strategic business relationship management


Customer Relationship Malpractice » The TEC Blog
Microsoft Strategic HCM blog Strategic Service Management blog Supply Chain Matters blog Talent Management Blog The Altimeter The Applicator The Business Impact of IT The Enterprise Systems Spectator The ERP Graveyard Blog The Infor Blog Ventana Research Wise Analytics Featured Author Program    About the Blog Terms of Use Copyright © 2011 by Technology Evaluation Centers, Inc. All rights reserved. Reproduction without prior written permission is forbidden. Close Social Web E-mail del.icio.us Digg

STRATEGIC BUSINESS RELATIONSHIP MANAGEMENT: business software, CRM, customer care, escalation rules, facebook, malpractice, proactive, social media, twitter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-06-2010

Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

STRATEGIC BUSINESS RELATIONSHIP MANAGEMENT: Customer Relationship Management for IT Professionals Customer Relationship Management for IT Professionals J. Dowling - January 17, 2001 Read Comments J. Dowling - January 17, 2001 Introduction A satisfying relationship between IT and line of business is maintained through ongoing dialogue that is meaningful to both parties. The discipline of Conversations for Alignment, a title for a simple technique for making and managing commitments, enables such a dialogue. My consulting group and I have done a
1/17/2001

EXE and i2 Advance Relationship
Some speculate that the recent agreement is a prelude to merger. Synergies undoubtedly exist.

STRATEGIC BUSINESS RELATIONSHIP MANAGEMENT: to extend an existing strategic relationship, EXE Technologies will interface its fulfillment software with i2 Technologies TradeMatrix solutions. No timeframe was given for the integration of EXE s EXceed eFulfillment System, eFS, with the customer-relevant components of TradeMatrix, but previous joint implementation experience should help facilitate the effort. EXE s EXceed makes it possible for companies to see beyond available inventory to fulfill orders with inventory they do not yet have in
9/20/2000

Astute Social Relationship Management » The TEC Blog
Microsoft Strategic HCM blog Strategic Service Management blog Supply Chain Matters blog Talent Management Blog The Altimeter The Applicator The Business Impact of IT The Enterprise Systems Spectator The ERP Graveyard Blog The Infor Blog Ventana Research Wise Analytics Featured Author Program    About the Blog Terms of Use Copyright © 2011 by Technology Evaluation Centers, Inc. All rights reserved. Reproduction without prior written permission is forbidden. Close Social Web E-mail del.icio.us Digg

STRATEGIC BUSINESS RELATIONSHIP MANAGEMENT: Astute, CRM, customer behavior, engagement, facebook, feedback, influencer analysis, monitoring, natural language processing, NLP, Product Development, relationship management, SCRM, social, social analytics, social data, social media, srm, technology, twitter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-10-2011

Think Different: Find New Ways to Grow Your Business
Think Different: Find New Ways to Grow Your Business

STRATEGIC BUSINESS RELATIONSHIP MANAGEMENT: Think Different: Find New Ways to Grow Your Business Think Different: Find New Ways to Grow Your Business Source: SAP Document Type: Web Cast Description: Think Different: Find New Ways to Grow Your Business Think Different: Find New Ways to Grow Your Business style= border-width:0px; />   comments powered by Disqus Source: SAP Learn more about SAP Readers who downloaded this web cast also read these popular documents! Best Practices for ERP Implementation Sales Process Map The Importance of Data
12/17/2008 3:58:00 PM

Team With Business Management to Drive Out IT Cost
IT complexity drives cost and to a great extent, it is business management that drives IT complexity. Until IT architecture and infrastructure are simplified and configured into an adaptable platform, system design and construction will be fraught with wasteful work and non-essential components.

STRATEGIC BUSINESS RELATIONSHIP MANAGEMENT: Team With Business Management to Drive Out IT Cost Team With Business Management to Drive Out IT Cost J. Dowling - July 25, 2002 Read Comments J. Dowling - July 25, 2002 Introduction   Does it cost more to run an IT Department that uses two relational database management systems than only one? How about three? How about a company that uses twenty-one different shop floor control systems or a state government that has more than thirty purchasing systems? Let s throw out the infinitesimal percentage of
7/25/2002

Customer Relationship Management StrategiesPart Two: Creating Your Strategy
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate for lack of skills.

STRATEGIC BUSINESS RELATIONSHIP MANAGEMENT: Customer Relationship Management Strategies Part Two: Creating Your Strategy Customer Relationship Management Strategies Part Two: Creating Your Strategy Mike Holland and Trinh Abrell - February 15, 2005 Read Comments Introduction Customer relationship management is a total business strategy; therefore, proper planning is crucial. After you have communicated and established support for your initiative, outlined the steps your company needs to take for implementation, and marked your parameters for success
2/15/2005

Comparing On Demand Customer Relationship Management Service Alternatives
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality; vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises must be aware of the potential issues associated with functions and features that are not part of core CRM functionality.

STRATEGIC BUSINESS RELATIONSHIP MANAGEMENT: Comparing On Demand Customer Relationship Management Service Alternatives Comparing On Demand Customer Relationship Management Service Alternatives Jim Berkowitz - December 5, 2005 Read Comments CRM Evaluation Considerations In a recent Forrester Research report, it was noted that while functions and features are important in selecting customer relationship management (CRM) software, they are not the be-all and end-all deciding factor. It was also noted that when organizations looked back in terms of
12/5/2005

Customer Relationship Management and the Next Generation Network
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our ability to add value to the people we do business with.

STRATEGIC BUSINESS RELATIONSHIP MANAGEMENT: Customer Relationship Management and the Next Generation Network Customer Relationship Management and the Next Generation Network Brent Leary - October 24, 2006 Read Comments A few months ago I was heading back to the office to receive a very important call from a prospect about a huge business opportunity. Unfortunately a serious family situation caused me to head across town instead. Thankfully, the family situation came to a happy conclusion, but the business situation didn t. Like most everybody else,
10/24/2006

Innovations in Business Intelligence
Business intelligence (BI) is in the midst of a new wave of innovations. Ideas in the search space, software as a service, and real-time analytics are extending the reach of BI across the complete size spectrum of organizations. This article looks at these technologies and their impact on businesses.

STRATEGIC BUSINESS RELATIONSHIP MANAGEMENT: Innovations in Business Intelligence Innovations in Business Intelligence Anna Mallikarjunan - July 17, 2009 Read Comments Business intelligence (BI) 2.0 may have been overshadowed by all the excitement around its cooler cousin Web 2.0, but it cannot be ignored. It is time to take a down-to-earth look at a few recent advances that are making BI more accessible, affordable, and relevant to businesses than ever before. The most observable changes in BI over the past two to three years have occurred in the
7/17/2009

Business Basics: Unscrubbed Data Is Poisonous Data
Most business software system changes falter--if not fail--because of only a few root causes. Data quality is one of these root causes. The cost of high data quality is low, and the short- and long-term benefits are great.

STRATEGIC BUSINESS RELATIONSHIP MANAGEMENT: Business Basics: Unscrubbed Data Is Poisonous Data Business Basics: Unscrubbed Data Is Poisonous Data J. Dowling - November 26, 2003 Read Comments Introduction A manufacturing company experienced continually increasing overhead costs in its purchasing and materials departments. It also began to see increased inventory levels and production line delays. A consulting firm was brought in to analyze the company s materials management processes and the level of competence of its materials and procurement
11/26/2003


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