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Software Functionality Revealed in Detail
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 sugarcrm forums


Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

sugarcrm forums  Infor Epiphany CRM , SugarCRM , and Sage CRM . While Sword Ciboodle provides multi-channel support, the solution seems to be a much better fit for call centers where the primary mode of communication remains the telephone. Namely, the solution does not have the best-in-class offering for e-mail response management systems (ERMSs), and integrated chat and/or co-browsing for Web customer service, which are the requirements of multi-channel contact centers. It can best manage customers calling into call

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » sugarcrm forums

Sales Force Automation Buyer’s Guide


No matter how effective your sales staff is, there’s always room to boost efficiency and increase sales. But how you go about doing so may be a point of contention. Sales force automation (SFA) solutions come in many flavors, but they don’t all offer the comprehensive SFA functionality you need. Find out how to avoid the pitfalls of choosing SFA software, and get help matching your needs with the right solution for you.

sugarcrm forums  26-50 Seats Decided on SugarCRM You need to have more than one person making the decision. Really, you need a committee doing the research and deciding as a group what's best for your company. -Aurthur, manager at a software company 25-50 Seats Bought Goldmine The vendors are going to push you. They'll tell you they'll give you a deal ‘at the end of the month.' It's a bunch of BS. Make them sweat it out. They'll come down if they have to wait! Once it gets competitive and they know it's competitive, Read More

Proactive IT Managers Can Make a Difference


IT managers, under increasing pressure to align their activities and spending with the strategic objectives of the enterprise, need to find new ways to raise the awareness of IT opportunities throughout the enterprise. This paper presents a framework for IT managers to use as a foundation to their planning processes and as a basis for influencing enterprise strategic planning.

sugarcrm forums  IT Managers Can Make a Difference Proactive IT Managers Can Make a Difference Featured Author - William R. Friend* - May 14, 2004 Introduction In the back of every CIO's mind at the time of the annual performance review are two questions: Do I run an IT shop that is aligned with the requirements of our business? and Are the IT projects we are doing generating an acceptable return on investment? In the short term, the more expedient CIO might just try to align IT results with the expectations Read More

Is ROI King In Evaluating IT Investments? Part 1. Should We Make the Investment?


IT managers should recognize that cash flow measurements are being increasingly used to evaluate IT investments, even though initial estimates of cash flows from IT projects are often hard to determine because underlying business assumptions can change. IT veterans all know that reconciling IT investments to the bottom line has been problematic.

sugarcrm forums  ROI King In Evaluating IT Investments? Part 1. Should We Make the Investment? Introduction Companies have retrenched from their previously typical IT investment pattern. Behind the change is an increasing reliance on financial measures to justify IT investment. IT investments are not well suited to traditional financial analysis. Nevertheless, IT managers should recognize that cash flow measurements are being increasingly used to evaluate IT investments. Initial estimates of cash flows from IT projects Read More

A Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution


SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This study, based on a client who selected the Sugar Sales Professional CRM solution, compares product functionality to the competition and highlights some of SugarCRM's open source business practices.

sugarcrm forums  CRM Solution Company Overview SugarCRM is a relatively young company hoping to be the sweet spot on the menu of CRM solutions. Based in San Jose, California (US), the company was founded by John Roberts, Clint Oram, and Jacob Taylor, who brought skills from their backgrounds with E.piphany, BroadVision, Baan, and IBM to the company. SugarCRM provides a number of CRM products, which are based on its open source core product, Sugar Sales . The following study concerns the SugarCRM phenomenon and one of its Read More

Dreamforce 2010: Of Cloud Proliferation - Part 1


Dreamforce, salesforce.com’s annual user conference, has over the past several years become a highly anticipated and entertaining end-of-the-year fixture for the enterprise applications market observers (surprisingly, Dreamforce 2011 will take place in late August, and let’s see how that new timing will feel). Namely, in these prolonged times of bad economic news and

sugarcrm forums  the open source competitor SugarCRM , as noted in  Albert Pang’s blog post . Salesforce.com still has some breathing space due to Microsoft Dynamics CRM Online current unavailability outside North America and because the product is not yet on  the Microsoft Windows Azure platform  (but rather on its own makeshift multi-tenant on-demand infrastructure). But we are not talking about eternity here before Microsoft catches up in that regard as well. What Else Has salesforce.com Been Pursuing? Not Read More

NAPM Puts The Spotlight On Change


TEC VP, James F. Dowling is quoted in the National Association of Purchasing Management (NAPM) magazine Purchasing Today on the meaning of “Value”. The quote was in the context of how the understanding of the meanings of words change over time.

sugarcrm forums  Puts The Spotlight On Change Event Summary The National Association of Purchasing Managers (NAPM) is considering changing its title because the purchasing profession has evolved to strategic, value-adding supply chain management. NAPM seeks to recognize this evolution through a change in the name to the Institute for Supply Management Preparing Purchasing and Supply Professions for the Future according to the February 2001 issue of Purchasing Today , ( www.NAPM.org ). In the Strategies & Read More

Salesforce.com Acquires CRM Analytics Capabilities


Salesforce.com has somewhat quietly acquired RelateIQ, provider of an analytics-based cloud CRM software platform. The young startup has promoted itself as a data-driven alternative to salesforce.com and other CRM platforms, and has apps that analyze a user’s inbox and calendar to find contacts, merge relevant data, and keep track of customer interactions.

sugarcrm forums  and upstarts such as SugarCRM and Zoho . Still, the leader has holes to fill if it truly wants to supply customer analytics and not just social sentiment analytics. Also, salesforce.com’s general business intelligence (BI) capabilities are still not differentiating—so an acquisition of Tableau or QlikTech would not be too surprising either.   RelateIQ has a snazzy user interface (UI) and use case, but does it logically or technically fit into the core salesforce.com user experience, and will it Read More

A Preamble to Openbravo ERP v3


Openbravo ERP is an enterprise resource planning (ERP) solution on the less expensive side of the spectrum, which is valued by distribution and retail industries as well as by manufacturing, services, public-sector, and nonprofit organizations. I caught up with Openbravo’s John Fandl recently about the company’s latest iteration of its ERP solution (version 3). In the past, we’ve mostly

sugarcrm forums  the popular open source SugarCRM product. The same can be said for ecommerce from Magento or web content management from Alfresco. Openbravo’s “Forge” handles outside code contributions from both Openbravo’s private partners as well as the greater open source community. Historically, Openbravo ERP’s deepest functional strength lay in the financials area, which remains within the core functional flows of the system. Openbravo ERP also provides things like inventory and purchasing management. Read More

Progress Exchange 2013 Part Two: Will Pacific be Progress Software’s PaaS to Relevance?


By P.J. Jakovljevic (see bio) and Bob Eastman (see bio) Last week in the TEC blog, we discussed Progress Software’s history and current focus. The company has experienced many changes in the last couple of years, including divestiture of some large assets (including Sonic, Actional, and DataXtend), and a new focus. We also mentioned the Progress Exchange 2013 conference earlier this month

sugarcrm forums  Exchange 2013 Part Two: Will Pacific be Progress Software’s PaaS to Relevance? By P.J. Jakovljevic ( see bio ) and Bob Eastman ( see bio ) Last week in the TEC blog , we discussed Progress Software’s history and current focus. The company has experienced many changes in the last couple of years, including divestiture of some large assets (including Sonic, Actional, and DataXtend), and a new focus. We also mentioned the Progress Exchange 2013 conference earlier this month, where CEO Phil Pead Read More

Going from Good to Great


Creating a great Website depends on strategy, and the investment of time and energy in continuous improvement. Learn how techniques like search engine marketing and search engine optimization (SEM and SEO), maximizing lead generation, increasing conversions, improving customer service, and engaging target audiences can take your Website from good to great—and help you maximize return on investment (ROI).

sugarcrm forums  from Good to Great Search Engine Optimization, (SEO) is a magical word that everybody is spealing about in the online world. SEO can influence the search engine in order to show your links on the top positions for special keywords. Source : bwired Resources Related to Going from Good to Great : Search Engine Marketing (SEM) (Wikipedia) Search Engine Optimization (SEO) (Wikipedia) Going from Good to Great Search Engines is also known as : Search Engine Optimisation , Search Engine Optimization Read More

Zoho Joins the Social “Chatter”


The market for collaborative social networking software is getting ever hotly contested. Not long after Moxie Software announced its free Collaboration Spaces offering, Zoho, a provider of online productivity, collaboration, and business applications for businesses of all sizes, also decided to challenge the establishment of Jive Software, Microsoft Yammer, Salesforce Chatter, IBM Connections, and

sugarcrm forums  Joins the Social “Chatter” The market for collaborative social networking software is getting ever hotly contested. Not long after  Moxie Software announced its free Collaboration Spaces offering , Zoho , a provider of online productivity, collaboration, and business applications for businesses of all sizes, also decided to challenge the establishment of Jive Software, Microsoft Yammer, Salesforce Chatter, IBM Connections , and other prominent social software providers. Zoho recently  announced Read More

Lilly Software - Product Enhancements Remain Its Order 'Du Jour'


By fine-tuning its flagship VISUAL Enterprise suite to better serve specific ‘to order’ manufacturing and distribution vertical markets, while concurrently prudently expanding into some adjacent prosperous markets, Lilly Software remains set for the ensuing mid-market race.

sugarcrm forums  Software - Product Enhancements Remain Its Order 'Du Jour' Event Summary On December 20, Lilly Software Associates Inc. ( LSA ) ( www.lillysoftware.com ), a privately held enterprise applications provider for small and medium sized manufacturing and distribution enterprises, announced that its users in a range of industries are adding on to their VISUAL solutions and integrating the customer relationship management application, VISUAL CRM . Recent time-saving enhancements to the product, including fas Read More

IBM Presents Social Business Tools Future Releases at IBM Connect 2013


The IBM Connect 2013 Opening General Session peeked into what the future will bring for IBM's clients and partners. The company will launch a new suite for human resources (HR), and new versions of the IBM Connections social business platform and the Customer Experience Suite. A series of applications meant to create collaborative work environments (i.e., community builder, video conferencing

sugarcrm forums   Read More

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

sugarcrm forums  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More