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Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

sugarcrm forums  Infor Epiphany CRM , SugarCRM , and Sage CRM . While Sword Ciboodle provides multi-channel support, the solution seems to be a much better fit for call centers where the primary mode of communication remains the telephone. Namely, the solution does not have the best-in-class offering for e-mail response management systems (ERMSs), and integrated chat and/or co-browsing for Web customer service, which are the requirements of multi-channel contact centers. It can best manage customers calling into call Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » sugarcrm forums


Sales Force Automation Buyer’s Guide
No matter how effective your sales staff is, there’s always room to boost efficiency and increase sales. But how you go about doing so may be a point of

sugarcrm forums  26-50 Seats Decided on SugarCRM You need to have more than one person making the decision. Really, you need a committee doing the research and deciding as a group what's best for your company. -Aurthur, manager at a software company 25-50 Seats Bought Goldmine The vendors are going to push you. They'll tell you they'll give you a deal ‘at the end of the month.' It's a bunch of BS. Make them sweat it out. They'll come down if they have to wait! Once it gets competitive and they know it's competitive, Read More...
IBM Presents Social Business Tools Future Releases at IBM Connect 2013
The IBM Connect 2013 Opening General Session peeked into what the future will bring for IBM's clients and partners. The company will launch a new suite for

sugarcrm forums   Read More...
Social Media in Your Supply Chain Keeps Everyone in the Loop
Social media is adding new value to cloud-based supply chain management for companies of all sizes. Internal social media (via Intranet) and external sites like

sugarcrm forums  social media,cloud-based supply chain management,what is cloud,what is the cloud,social networking,social network,social media is,what is social media,why social media,how to social media,media social,social media how to,about social media,supply chain,what is a supply chain Read More...
Astute Social Relationship Management
Social media provides data to the enterprise on how its customers are interacting. Even though most decision makers understand that gathering and analyzing this

sugarcrm forums  Social Relationship Management Social media provides data to the enterprise on how its customers are interacting. Even though most decision makers understand that gathering and analyzing this data is important, it’s not always easy to know how. Astute Solutions was founded in 1995 to offer call center and issue management software, which later became a full customer service solution. The acquisition of RealDialog from LiveWire Logic in 2006 added knowledge management to the offering. In 2010, Read More...
Concerted Disruption, Climb Aboard
Labeled a disruptive technology, it's changing the landscape of enterprise software development, distribution, and consumption. Open source software is grounded

sugarcrm forums  Compiere over 800,000 and SugarCRM closing in on 200,000. The OpenOffice.org office productivity suite has counted over 40 million downloads of its source and software since inception in 2003. Not only do most Linux distributions come pre-packaged with hundreds of such applications, it would be difficult to find a major distribution, which didn't include OpenOffice.org. This is simply to say, there are a lot of people and companies in the world being exposed to, and trying out these systems. While I will Read More...
Lilly Software - Product Enhancements Remain Its Order 'Du Jour'
By fine-tuning its flagship VISUAL Enterprise suite to better serve specific ‘to order’ manufacturing and distribution vertical markets, while concurrently

sugarcrm forums  Software - Product Enhancements Remain Its Order 'Du Jour' Event Summary On December 20, Lilly Software Associates Inc. ( LSA ) ( www.lillysoftware.com ), a privately held enterprise applications provider for small and medium sized manufacturing and distribution enterprises, announced that its users in a range of industries are adding on to their VISUAL solutions and integrating the customer relationship management application, VISUAL CRM . Recent time-saving enhancements to the product, including fas Read More...
Saba Software: All about People (Cloud) - Part 2
Part 1 of this series introduced Saba Software, a public provider of what it calls “People Cloud,” which constitutes a new class of business-critical software

sugarcrm forums  Software: All about People (Cloud) - Part 2 Part 1 of this series introduced Saba Software , a public provider of what it calls “People Cloud,” which constitutes a new class of business-critical software that combines enterprise learning, talent management, and collaboration technologies. The post first described the vendor’s slew of industry rewards and accolades at the recent 2011 Enterprise 2.0 conference in Boston and related events. Then, I discussed the need for the “People Cloud” that Read More...
Maintenance Software--Plan Ahead to Maximize CMMS Vendor Web Site Visits
For those looking for a computer maintenance management system (CMMS) vendor, the Web is often the first place to start. There are a number of web site features

sugarcrm forums  Software--Plan Ahead to Maximize CMMS Vendor Web Site Visits Maintenance Software—Plan Ahead to Maximize CMMS Vendor Web Site Visits Featured Author - David Berger - February 21, 2004 Introduction For those looking for a computer maintenance management system (CMMS) vendor, the Web is often the first place to start. There are a number of web site features one should examine in order to maximize web site visits. The more you feel warm and fuzzy about a company through its web site, the more lik Read More...
Compiere ERP Becomes Part of Consona
In the enterprise open source space, a notable change came to light today affecting Compiere users and partners. Consona announced its acquisition of Compiere.

sugarcrm forums  ERP Becomes Part of Consona In the enterprise open source space, a notable change came to light today affecting Compiere users and partners. Consona announced its acquisition of Compiere . Compiere started back in 1999. One of its founders explained to me that the company's business (circa 2004) largely came from support, migration, and priority requests from clients. An integral component of the delivery model was Compiere's partners. So Compiere focused on providing second-level support to their Read More...
Progress Exchange 2013 Part Two: Will Pacific be Progress Software’s PaaS to Relevance?
By P.J. Jakovljevic (see bio) and Bob Eastman (see bio)Last week in the TEC blog, we discussed Progress Software’s history and current focus. The company

sugarcrm forums  Exchange 2013 Part Two: Will Pacific be Progress Software’s PaaS to Relevance? By P.J. Jakovljevic ( see bio ) and Bob Eastman ( see bio ) Last week in the TEC blog , we discussed Progress Software’s history and current focus. The company has experienced many changes in the last couple of years, including divestiture of some large assets (including Sonic, Actional, and DataXtend), and a new focus. We also mentioned the Progress Exchange 2013 conference earlier this month, where CEO Phil Pead Read More...
Fault Meets Performance -- Comprehensive Infrastructure Management Part 1: The Problem
Customers, suppliers, partners and other business needs dominate IT decision making, so when these business partners complain about slow applications or

sugarcrm forums  Fault,Comprehensive Infrastructure Management Part 1,Infrastructure Management,IT infrastructures,fault detection products,Performance Management,Fault management,IT fault management interface,Fault management technologies,Fault technology,simple network management protocol,snmp,virtual private network,vpn,networking technologies Read More...
Lost Your Laptop? The CyberAngel® Brings It Back
A company known as Computer Sentry Software, Inc. has designed an innovative option for laptop recovery. With laptop theft on the rise, investing in an

sugarcrm forums  Your Laptop? The CyberAngel® Brings It Back Lost your laptop? The CyberAngel brings it back Featured Author - Laura Taylor - November 19, 2001 Introduction    If you're like a lot of people, your laptop is one of the most important of your personal or work possessions. If it got stolen or lost, you'd want it back. A company known as Computer Sentry Software, Inc. has designed an innovative option for laptop recovery. With laptop theft on the rise, investing in an affordable laptop recovery package Read More...
Saba Software: All about People (Cloud) - Part 1
The 2011 Enterprise 2.0 conference’s expo floor in Boston in late June featured many of the “usual suspects,” such as Microsoft, IBM, Oracle, Adobe

sugarcrm forums  Software: All about People (Cloud) - Part 1 The 2011 Enterprise 2.0 conference’s expo floor in Boston in late June featured many of the “usual suspects,” such as Microsoft, IBM, Oracle, Adobe, SuccessFactors, Jive Software, SocialText , OpenText , Yammer , and Cisco Systems , to name only a few well-established providers (in addition to the plethora of innovative startup companies that one could encounter there). There were also some notable absentees, such as SAP ( StreamWork ), salesforce.com Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

sugarcrm forums  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More...

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