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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 support tickets system


ERP and WMS Co-Existence: When System Worlds Collide
You are currently using enterprise resource planning (ERP) software. You want to improve your warehouse management and operations and are considering a

support tickets system  an applications development and support manager for a Fortune 100 company. He can be reached at JoeStrub@writecompanyplus.com .

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Document Management System (DMS)

Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates important information about the documents, to the documents (known as metadata). Most systems provide workflow engines to design and support document creation, publication, and usage. DMS solutions are often used by insurance and health care industries, government bodies, or other organizations processing high volumes of documents. 

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Documents related to » support tickets system

SAP Coming to Your Next Sports and Entertainment Event


SAP has announced plans to acquire Ticket-Web GmbH @ Co. KG, a provider of ticketing solutions and niche customer relationship management (CRM) software for sports and entertainment promoters. Ticket-Web employees will become part of SAP, and the deal is expected to close during the second quarter of 2013. The move is expected to pave the way for SAP to offer enhanced solutions to help promoters

support tickets system  the Internet and better support arena management. Based in Wildau, Germany, Ticket-Web is established in Europe with its main product, ENTREE-tickets , an online ticketing service. The company also has niche complementary solutions for customer financial process management and CRM. These days, tens of thousands of transactions such as ticket sales can be executed in hours, if not minutes. These transactions could come from fans anywhere, increasingly via mobile devices. Flexible, easy-to-use, and Read More

Planning and Forecasting: Use Continuous Planning and Rolling Forecasts to Support Adaptive Management


Change may be the only constant in business. But why do so many companies lock themselves into a rigid system of annual plans, budgets, and targets that make rapid response to changing markets—and increasing competition—difficult, if not impossible? Discover how you can replace tedious annual planning cycles with regular business performance reviews and rolling forecasts, for more informed and accurate decision making.

support tickets system  and Rolling Forecasts to Support Adaptive Management Planning and Forecasting: Use Continuous Planning and Rolling Forecasts to Support Adaptive Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Budgeting, planning and forecasting software from Cognos can free the office of finance from the burden of spreadsheet-based processes. Cognos solutions offer specific strengths to meet the diverse needs of any finance organization. Read More

Surado! A Rising Mid-market CRM Provider


Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, and Commence Corporation.

support tickets system  DB2 and Oracle 9 support is underway. Surado's move should open the door to more sales opportunities in the larger businesses. Surado Strategy and User Recommendations The Web Self-Service module is Surado's first step in moving toward a web-based application. In its current version, the module provides a web interface for users and customers to access their existing profiles and be able to modify data depending on the permissions granted. The web-based interface also allows users to submit trouble Read More

Vulnerability Management Buyer’s Checklist


Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily deluge of new vulnerabilities that threaten security. This 12-point short list of considerations can help you determine what solutions will work best for your organization.

support tickets system  Look for solutions that support numerous related integrations including ArcSight, Guardednet, NetForensics, Network Intelligence, Open Systems, Symantec SIM 4.0, NetIQ, Cisco MARS/Protego, Intellitactics, and eSecurity. Remediation Why integrate remediation with a vulnerability scanner? Discovering assets, scanning for vulnerabilities, and reporting are critical pieces of VM, but the end goal is to fix and eliminate vulnerabilities. You will want to select a solution that integrates an automated Read More

Content Management System Pocket Guide


As with any project, implementing a new content management system (CMS) for your web site must start with a set of ideas outlining the types of services, capabilities, and desired outcomes you wish to have. Choosing the right Web CMS will undoubtedly take some time, but with the proper guidance—and this handy system pocket guide—you’ll be on your way to a successful implementation and a number of new opportunities.

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How Performance Support Creates High-performance Employees


Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the fastest, clearest, and easiest way possible—like a GPS unit issuing personalized directions for the specific task at hand. Performance support won’t teach you how to drive, but it will help you get to where you want to go.

support tickets system  Performance Support Creates High-performance Employees Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the fastest, clearest, and easiest way possible—like a GPS unit issuing personalized directions for the specific task at hand. Performance support won’t teach you how to drive, but it will help you get to where you want to go. Read More

Phone System Buying Checklist


Phone System Buying Checklist. Are you buying a new business phone system but have a few critical questions?

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Syntax System Limited


A leading reseller of Oracle's JD Edwards software, SAP Business One Software, Managed Services and Hosting and IBM Infrastructure. Syntax.net leverages almost 40 years of experience to provide quality consulting and implementation services, upgrades, certified Oracle University JD Edwards training, hosting and managed services, and IT infrastructure products. Located in Canada and the United States, Syntax provides single source Business Management solutions.

support tickets system  Application Management,Business management,Business One,Consulting Services,Disaster recovery,Enterprise Resource Planning,ERP,financial, accounting,JD Edwards,Managed Services Read More

Phone System Buying Disasters to Avoid: C-Level Executives Share Hard Learned Lessons


Phone system buying disasters can prove costly for any business. This whitepaper presents advice from phone system managers who have been at the forefront in remedying phone system disasters. Topics covered include buying incompatible hardware, brands with bad customer service, and companies with bad SIP service. Phone system buying disasters can be averted with proper preparation and foresight.

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Top 7 Reasons to Invest in a Manufacturing Execution System


To learn more about how an mes system can give your company a powerful competitive edgein both good times and baddownload the TEC special report, s...

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One-system ERP Solutions




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Optimize Your System: How to Avoid Implementation Sins


As global economies become more uncertain, companies face increasing pressure to remain competitive. While an enterprise resource planning (ERP) system can help, it’s only as effective as the effort placed in the implementation. By being aware of the reasons implementations fail and knowing what best practices to use to help ensure success, you can save valuable time and money—and have a higher return on investment (ROI).

support tickets system  erp systems for small & midsize manufacturers,enterprise resource planning system definition,change management erp implementation sins,the 12 cardinal sins of erp implementation Read More

Open System, Inc


Open Systems was founded in 1976 on the premise of delivering powerful accounting software solutions to small and mid-market customers. Throughout its 25+ years, Open Systems has partnered with thousands of independent resellers, consultants and developers in order to deliver accounting software solutions to over 250,000 small, growing, and mid-market software users.

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myStaffingPro Applicant Tracking System


HR Services, Inc.'s myStaffingPro is a web-based applicant tracking system. The standard solution system features applicant, administrative, and user functionalities. Applicant functionalities include status and duplicate checking; integrated online application; live chat, e-mail, and telephone support; resume collection; and security. The administrative module allows HR personnel to build a job description library; create paper applications online; establish an applicant workflow; manage location information; and define job-specific questions. User interface capabilites include advanced reporting; applicant management; applicant prescreening; document management; referral source collection and reporting; requisition management; and a user-specific dashboard. With myStaffingPro Enterprise Add-ons, users can modify the standard system with enterprise-level features, including ad feed and tracking; behavioral assessment; questionnaire scoring; and resume parsing and upload. The company also provides custom talent management solutions for multi-faceted hiring processes.

support tickets system  chat, e-mail, and telephone support; resume collection; and security. The administrative module allows HR personnel to build a job description library; create paper applications online; establish an applicant workflow; manage location information; and define job-specific questions. User interface capabilites include advanced reporting; applicant management; applicant prescreening; document management; referral source collection and reporting; requisition management; and a user-specific dashboard. With Read More