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What's Holding Back Online Appointment Booking?
False myth and common misconceptions are preventing hospitals and clinics from adopting online appointments.

telephone call centre  appointment, something inapplicable to telephone bookings. For example, Controlled Access : For several clinics, during the first phase of implementation, we temporarily restricted the service to existing patients until the staff at the clinic had become accustomed to the new system. Restricting access in this way should only be considered a temporary measure, however, as it prevents the opportunity to attract new patients. Password by text message : In order to make a first-time patient ‘s booking Read More
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » telephone call centre


Business Case - Metro Canada Logistics
Metro Canada Logistics, a third party provider of warehousing, transporatation, and related logistics services streamlines accounting processes with the help of

telephone call centre  can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234 in the United States or (905) 568-9641 in Canada. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to: www.microsoft.com/ For more information about Groupe Conseil LVMB products and services, call (450) 668-6664 or visit the Web site at: www.lvmb.com/ For more information about Metro Canada Logistics products and services, call (514)333-5500 or Read More
Business Case - Orezone
Orezone strikes gold with Microsoft Business Solutions - Great Plains. Orezone is a Canadian mining company that needed a more efficient means to track and

telephone call centre  can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234 in the United States or (905) 568-9641 in Canada. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to: www.microsoft.com For more information about Groupe Conseil LVMB Inc. products and services, call (450) 668-6664 or visit the Web site at: www.lvmb.com For more information about Orezone Resources Inc. products and services, call (613) Read More
Data, Data Everywhere: A Special Report on Managing Information
The quantity of information in the world is soaring. Merely keeping up with, and storing new information is difficult enough. Analyzing it, to spot patterns and

telephone call centre  as the telegraph and telephone supported mass production. Today the availability of abundant data enables companies to cater to small niche markets anywhere in the world. Economic production used to be based in the factory, where managers pored over every machine and process to make it more efficient. Now statisticians mine the information output of the business for new ideas. The data-centred economy is just nascent, admits Mr Mundie of Microsoft. You can see the outlines of it, but the technical, Read More
IP Phone Buyer’s Guide
Long-term cost savings and extensive feature sets make voice over Internet protocol (VoIP) phone systems an attractive option for many businesses. But with

telephone call centre  span of a traditional telephone system, the majority of today's businesses will, at some point, have to seriously consider switching to an IP-based model. Forget about being wowed by standard features such as call waiting and call transfer. The latest crop of IP phones allows users to perform feats such as holding PowerPoint presentations with Zurich-based colleagues and freely hot plugging phones from one site to the next. But there's a price to be paid for such innovation. IP phones can cost upwards of Read More
Reconciliation: A Basis for Interconnect Settlements
When telecom operators interconect to send or receive different types of traffic, call detail records (CDRs) are generated at both ends. These CDRs need to be

telephone call centre  A Basis for Interconnect Settlements When telecom operators interconect to send or receive different types of traffic, call detail records (CDRs) are generated at both ends. These CDRs need to be reconciled periodically to find errors, if any. While there are industry standards for resolving these errors, comprehensive reconciliation solutions do exist that focus on the issue from a billing perspective. Read More
Active Voice Releases Unity 2.4
Release 2.4 of Active Voice’s Unity Unified Messaging solution has hit the streets touting software only support for Cisco’s Call Manager 3.01, unlimited usage

telephone call centre  with Microsoft to allow telephone only users access to his/her inbox, without the need to purchase a Client Access License (CAL). Unity 2.4 also allows a user to redirect e-mails and their associated attachments with a common touch-tone telephone due to an enhanced fax module, which offers up to 24 ports of fax capacity. Unity Enterprise is recognized as one of the three leaders in the Unified Messaging field. They compete directly with AVT Corporation, Voixx, and Lucent's Octel Messenger. Active Voice Read More
UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform
Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of

telephone call centre  inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact. Read More
Why Demandware Is Out in Front in the Digital Commerce Sector
Whether you call it e-commerce, e-retailing, digital commerce, or something else entirely, there is a veritable revolution going on in the internet commerce

telephone call centre  Demandware Is Out in Front in the Digital Commerce Sector Whether you call it e-commerce, e-retailing, digital commerce, or something else entirely, there is a veritable revolution going on in the internet commerce space. While consumers continue to seek and expect near-perfection in the digital commerce experience, vendors have been struggling to deliver what should be a seamless experience across channels. Demandware has been particularly assertive about tackling this, developing from a SaaS newcomer Read More
HP: Why Not Just Call It “e-Vectra.com”?
HP succumbing to the trend for simple, sealed case PC’s, will release the e-Vectra in April. E-look before you e-leap.

telephone call centre  Why Not Just Call It “e-Vectra.com”? Event Summary [PCWeek - 22 February 2000] Hewlett-Packard Co. [NYSE:HWP] today joined the industry movement toward low-cost, legacy-free desktop PC systems by unveiling its e-Vectra corporate desktop line, the company's first e-PC product designed for the workplace. The dictionary-sized computer tower features a new look and weighs just under 8 pounds, making it about 75 percent smaller than traditional commercial desktop PCs, according to HP officials in Read More
Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

telephone call centre  Center Buyer’s Guide Call Center Buyer's Guide If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   Inside CRM is an industry leader in research and education for marketing and sales professionals. By being an independent third-party analyst community, Inside CRM is a trusted source for SMB and enterprise companies, buyers, and influencers alike. Source : Inside CRM Resources Related to Customer Relationship Management (CRM) : Read More
Lucent's Octel for Microsoft Exchange
Lucent's Octel unified messenger uses a text-to-speech conversion engine for transmitting e-mails over a standard telephone line.

telephone call centre  transmitting e-mails over a telephone line; the system will also notify the user if an attachment is contained within the e-mail. Retrieving faxes via a telephone line is different. The user must forward the fax directly to a machine where the user can manually retrieve a copy. Optical Character Recognition (OCR) technology needs to improve to the point that faxes are accurately processed for export to the text-to-speech engine. The product is especially valuable to remote users who do not always have Read More
Strategies for Evolving into a Multisided Business
To compete effectively in the digital marketplace, telecom companies must answer a new call. New multisided business models require changes in the way they

telephone call centre  customer service quotes,pricing strategies,telecommunication industry,customer service excellence,billing software,telco,customer service training course,customer service assistant,warid telecom,telecoms,indian telecom industry,globe telecom,customer service representative,customer service work,blingee Read More
Turn Your Call Center into a Strategic Asset
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped

telephone call centre  Your Call Center into a Strategic Asset Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve your call center and reduce costs without losing customers. Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

telephone call centre  customer service over the telephone will find value in aggregating company knowledge by using the appropriate software, and will be willing to access the content over other channels, especially the Internet. The business model also assumes that companies will find value in providing some of their customer service over the Internet instead of by telephone. In the past, customers would show a preference for a certain channel of communication with a company, but this is no longer the case. Customers now use Read More

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