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Abstract:
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information
technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted
with facilitation, ITIL input, and lean competences and tool (...)
Excerpt related to
time of service:
ITIL Service Support Processes in Record Time. ... Download <strong>ITIL
Service Support Processes in Record Time</strong>. Comments: ...
Published:
2011-01-28
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Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
Excerpt related to
time of service:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
Published:
2011-01-05
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
time of service:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
Converting Service Calls into Sales with Real-time Offer Management. Find Out Solutions and Other Applications for Your Judgment
Related to Real-time Offer Management and the Service Calls. To achieve sustainable success in selling a product or service,
you only need to present the right offer to the righ (...)
Excerpt related to
time of service:
Converting Service Calls into Sales with Real-time Offer Management. Find Out Solutions
and Other Applications for Your Judgment Related to Real-ti...
Published:
2010-03-11
-
Abstract:
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information
technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted
with facilitation, ITIL input, and lean competences and tool (...)
Excerpt related to
time of service:
... ITIL Service Support Processes in Record Time. ...
Download <strong>ITIL Service Support Processes in Record Time</strong>. Comments:
...
Published:
2011-01-28
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Abstract:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s
software to incorporate dispatch optimizatio (...)
Excerpt related to
time of service:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice....
Published:
2000-11-21
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Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
time of service:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
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Abstract:
To meet the needs of a demand driven market, Apptricity is leveraging service oriented architecture to deploy and integrate
modules. (...)
Excerpt related to
time of service:
To meet the needs of a demand driven market, Apptricity is leveraging service oriented architecture to deploy and integrate
modules.
Published:
2005-10-14
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Abstract:
Enterprise resource planning (ERP) software can facilitate business improvements. But it can also create new challenges,
including obsolete technology, lack of flexibility, and high support costs, to name a few. There’s a way to keep your current
ERP system while extending its capabilities to remote ma (...)
Excerpt related to
time of service:
Have You Been Ignoring Service-oriented Architecture (SOA) … and Is It Time to Stop? Source:
Encompass Solutions, Inc. Document ...
Published:
2010-03-11
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Abstract:
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more
IT savvy business generation is prompting change, but what alternatives are out there for software service and maintenance? (...)
Excerpt related to
time of service:
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more
IT savvy business gene...
Published:
2005-12-22
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
time of service:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities,
service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated. (...)
Excerpt related to
time of service:
Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities,
service level ag...
Published:
2008-09-01
-
Excerpt related to
time of service:
... capacity for labor time is already unrealistic and overstated (because resources spend
more time traveling and less time actually providing customer service).
...
Published:
2010-05-06
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Abstract:
Although not quite yet out of the woods, by having product flexibility 'in the bag', and by providing now much more of its
own 'must have' collaborative applications (e.g. SCM and CRM), J.D. Edwards might again start looking forward to the future. (...)
Excerpt related to
time of service:
Although not quite yet out of the woods, by having product flexibility 'in the bag', and by providing now much more
of its own 'must have' collabo...
Published:
2002-01-11
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Abstract:
Of all the MBS' products, Solomon is apparently the purest in terms of a standard Microsoft technology stack, and without
any proprietary additions. Furthermore, its sharp focus solely on Microsoft technology from ground up, coined in ''the power
of one'' motto (one OS platform - Windows XP/NT/2000, one (...)
Excerpt related to
time of service:
Of all the MBS' products, Solomon is apparently the purest in terms of a standard Microsoft technology stack, and without
any proprietary addition...
Published:
2003-09-05
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Abstract:
This continues the coverage of the fundamental issues targeted by supplier logistics management. Fully utilizing the compliance
benefits that SLM offers allows companies to redirect employees from tactical operations to those more strategic. (...)
Excerpt related to
time of service:
This continues the coverage of the fundamental issues targeted by supplier logistics management. Fully utilizing the compliance
benefits that SLM ...
Published:
2002-01-24
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Excerpt related to
time of service:
... Wouldn’t at least Toyota’s ongoing product recall debacle confirm that now is the time
to take customer service issues seriously? ...
Published:
2010-04-01
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Abstract:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service
strategies and decision-support tools to address th (...)
Excerpt related to
time of service:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision h...
Published:
2004-06-22
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
time of service:
... Maybe most importantly, SLM can integrate the service-oriented business processes that
span from the time of the service request through to satisfaction of the ...
Published:
2003-06-11
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Abstract:
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors.
Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has
greater interactivity. (...)
Excerpt related to
time of service:
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors.
Its software is desig...
Published:
2006-03-15