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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 tracks serial numbers and service agreements


SaaS Buyer's Guide for Wholesale and Distribution
SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk.

tracks serial numbers and service agreements  of customer orders and tracks their status.   About Retail and Commerce Retail and commerce software enables the sale of goods and services directly to consumers. It includes the following categories: Retail and point-of-sale (POS) software records, tracks, and analyzes data and transactions at retail locations, whether online or brick-and-mortar. Web commerce provides the ability to search, compare, and purchase goods online.   About Back-office Operations Back-office systems record, track, and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Time and Attendance for the Health Care Industry

Time and attendance software collects, tracks, and reports employee hours worked through automated time clocks or other means.  

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Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It


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PDG Group Model974

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In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

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Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

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Service-oriented Architecture-Savior or Nemesis?


Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become responsive and cost-effective. But SOA is also a potential minefield: hype is raising expectations beyond reality in an environment that is already stressed. In fact, managed poorly, SOA can be an expensive and spectacular failure.

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These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come.

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