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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 trouble ticket system


Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

trouble ticket system  allows users to submit trouble tickets and follow-up on the ticket resolutions or use a knowledge base to search for similar tickets and resolutions. The web server provides for real time submission of all changes to the CRM database. The administrative view provides a means for setting up process rules, e-mail responses, and alerts. Tickets could thus be assigned to the proper individual with a load-balancing feature that routes tickets based on urgency. The Self-Service module also allows customers to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » trouble ticket system

Vulnerability Management Buyer’s Checklist


Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily deluge of new vulnerabilities that threaten security. This 12-point short list of considerations can help you determine what solutions will work best for your organization.

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Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery


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Implications and Attitudes As the Andersen's Split under the ICC Ruling: Consulting To Go for a Name Change


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A Case Study and Tutorial in Using IT Knowledge Based Tools Part 2: A Tutorial


This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities of Knowledge Based Selection Methods and Tools. These tools, integrated with business decision making procedures, can arguably reduce selection risk and improve chances for success in IT projects. Given the appalling rate of IT project failures, selection can potentially help reduce risk in some 30% of cases, with an associated estimated cost of about $30B annually to industry according to some sources. In this tutorial, we illustrate a number of the procedures for rapid decision processing through the real-life selection of a PDA device. The process gave confidence to the argument to wait for the solution, while weighing risk against return.

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8 Rules for Investing in a New Accounting System


Find out if your current system is a drag on your company in Eight Rules for Investing in a New Accounting System.

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9 Important Business Phone System Buyer Questions


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Can You Add New Life To an Old ERP System?


Getting ERP transaction data into a summarized form that is useful to knowledge workers is one way to extend the value of your ERP system. This article discusses the advantages that can be gained by moving ERP and other transaction data to a data warehouse.

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How to Create a Business Case for Your Human Resources System


Getting CFO or CEO approval to purchase a new software system is often a challenge—but more so if that system is for human resources (HR), as HR is not traditionally considered a profit center. You need a business plan to gain management buy-in for your proposed HR project. Not sure what your plan should address? Find out the key components of a persuasive and detailed business case, so you can get support for your initiative.

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OutStart TrainingEdge.com Learning Management System Certification Report


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myStaffingPro Applicant Tracking System


HR Services, Inc.'s myStaffingPro is a web-based applicant tracking system. The standard solution system features applicant, administrative, and user functionalities. Applicant functionalities include status and duplicate checking; integrated online application; live chat, e-mail, and telephone support; resume collection; and security. The administrative module allows HR personnel to build a job description library; create paper applications online; establish an applicant workflow; manage location information; and define job-specific questions. User interface capabilites include advanced reporting; applicant management; applicant prescreening; document management; referral source collection and reporting; requisition management; and a user-specific dashboard. With myStaffingPro Enterprise Add-ons, users can modify the standard system with enterprise-level features, including ad feed and tracking; behavioral assessment; questionnaire scoring; and resume parsing and upload. The company also provides custom talent management solutions for multi-faceted hiring processes.  

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