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Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

trouble ticket system  allows users to submit trouble tickets and follow-up on the ticket resolutions or use a knowledge base to search for similar tickets and resolutions. The web server provides for real time submission of all changes to the CRM database. The administrative view provides a means for setting up process rules, e-mail responses, and alerts. Tickets could thus be assigned to the proper individual with a load-balancing feature that routes tickets based on urgency. The Self-Service module also allows customers to Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » trouble ticket system


Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)
According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment.

trouble ticket system  designed as a straight trouble ticket management tool. The low-end offering has many of the features of the Enterprise version, but not the ability to track products and customers. Pricing Transparency and Some Freebees Are (Always) Good Logically, the above product versions are priced in a tiered manner, starting with US$25 per user per month for the Enterprise version, US$15 per user per month for TeamSupport Professional, and US$10 per user per month for TeamSupport Basic. In addition, all of the Read More...
A Case Study and Tutorial in Using IT Knowledge Based Tools Part 2: A Tutorial
This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities of Knowledge Based Selection

trouble ticket system  a personal organizer). The trouble was that I knew nothing about them, and shopping around the web merely overloaded me with data. The net time in collecting data and building the KB was about three days, and the best fit became immediately apparent, though it upped the ticket I was willing to pay. The rest, as indicated above, is history. On a general level, the process I invoked from literally zero knowledge to a decision went through a number of steps - most of which can be accomplished in WebTESS, Read More...
Implications and Attitudes As the Andersen's Split under the ICC Ruling: Consulting To Go for a Name Change
Andersen Consulting has had a running battle with Arthur Andersen and Andersen Worldwide over Arthur Andersen's encroachment on the management and technology

trouble ticket system  have been interested in: trouble is, when does 'small' stop? In the end, these companies should separate. The tax and audit companies need to align themselves with independent technology partners, rather than continue into compromising territories. Secondly, for smaller service providers, it emphasizes the need that as the large international organizations branch from their mother companies, they must build out internationally and/or find their unique niches in the marketplace. Their impact will be Read More...
Not Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 2
Part 1 of this blog series explained Plex Systems’ ebullience and growth despite a hostile and depressed environment, especially in the discrete manufacturing

trouble ticket system  Compliance to investigate. The trouble ticket arrives with a complete traceability tree for the problem device, including all its components. Thereafter, a  root cause analysis (RCA)  will identify the LCD problem, whereby the problem ticket will be automatically sent to the supplier for corrective actions. At the same time, all LCDs within the same batch are quarantined inside the software; software quarantines all inventory that is not yet consumed, all finished goods that are still in stock, and Read More...
The Complete Systems Management Book: An Introduction to Integrated and Automated IT System Management
Effective IT systems management is a challenge, especially for midsized companies that must maintain sophisticated IT environments without the budgets of their

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Case Study: Poudre Valley Health System
In 2006, Poudre Valley Health System (PVHS) was about to open a new hospital in Colorado (US). PVHS’s human resources (HR) department saw the need to change

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myStaffingPro Applicant Tracking System
HR Services, Inc.'s myStaffingPro is a web-based applicant tracking system. The standard solution system features applicant, administrative, and user

trouble ticket system   Read More...
OutStart TrainingEdge.com Learning Management System Certification Report
The OutStart product TrainingEdge.com is now TEC Certified for online evaluation of learning management systems in the Human Capital Management (HCM) Evaluation

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9 Important Business Phone System Buyer Questions
In 9 Important Business Phone System Buyer Questions, you'll find the key questions to help you get the right business phone system at the best possible price.

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8 Questions to Ask to Successfully Negotiate a Phone System Deal
The process of determining which phone system is best for your organization’s needs can be a time-consuming process. Yet, it demands your due diligence because

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Top 8 Questions to Ask Your Phone System Vendor
To help you out, here are the eight crucial questions to ask when evaluating and negotiating a phone system deal.

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Data Center Projects: System Planning
System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases

trouble ticket system  a compromised system. These troubles can be eliminated by viewing system planning as a data flow model, with sequenced tasks that progressively transform and refine data from initial concept to final design. Learn more. Read More...
System Health Check


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Document Management System (DMS)
Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents

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