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Software Functionality Revealed in Detail
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 trouble ticket system


Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

trouble ticket system  allows users to submit trouble tickets and follow-up on the ticket resolutions or use a knowledge base to search for similar tickets and resolutions. The web server provides for real time submission of all changes to the CRM database. The administrative view provides a means for setting up process rules, e-mail responses, and alerts. Tickets could thus be assigned to the proper individual with a load-balancing feature that routes tickets based on urgency. The Self-Service module also allows customers to u

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » trouble ticket system

Implications and Attitudes As the Andersen's Split under the ICC Ruling: Consulting To Go for a Name Change


Andersen Consulting has had a running battle with Arthur Andersen and Andersen Worldwide over Arthur Andersen's encroachment on the management and technology consulting firm's space. The win on August 7 releases Andersen Consulting from all its obligations, turning it into an independent company, with the slight stipulation of a name change.

trouble ticket system  have been interested in: trouble is, when does 'small' stop? In the end, these companies should separate. The tax and audit companies need to align themselves with independent technology partners, rather than continue into compromising territories. Secondly, for smaller service providers, it emphasizes the need that as the large international organizations branch from their mother companies, they must build out internationally and/or find their unique niches in the marketplace. Their impact will be Read More

Vulnerability Management Buyer’s Checklist


Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily deluge of new vulnerabilities that threaten security. This 12-point short list of considerations can help you determine what solutions will work best for your organization.

trouble ticket system  is generated? If using trouble-ticketing and workflow within your VM solution make sure that it can automatically generate a ticket when a vulnerability is detected by a scan. Based on predetermined policy, the ticket should be assigned to a designated person(s) for remediation. The ticket should be classified as open until fixed. The classification changes to closed after a subsequent scan verifies elimination of the vulnerability. Does the solution's ticketing function integrate with external system Read More

Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)


According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment. Rather than hiding in a cave and waiting for the calamity to pass, some creative business software companies and individuals have been coming up with new value propositions to solve real problems for their customers. Perhaps

trouble ticket system  designed as a straight trouble ticket management tool. The low-end offering has many of the features of the Enterprise version, but not the ability to track products and customers. Pricing Transparency and Some Freebees Are (Always) Good Logically, the above product versions are priced in a tiered manner, starting with US$25 per user per month for the Enterprise version, US$15 per user per month for TeamSupport Professional, and US$10 per user per month for TeamSupport Basic. In addition, all of the Read More

Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery


While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy mosaic

trouble ticket system  will now have real trouble finding widespread use of the then stalwart word processor and spreadsheet products WordPerfect and Lotus 1-2-3 . It is a no-brainer that Microsoft is getting quite serious about the enterprise applications market; evidenced by its MBS division (just by the sheer magnitude of these acquisitions' costs, let alone by the ongoing biggest R&D investment within the applications market), and by its attempts to cultivate the fertile small enterprises ground, where CRM penetration is Read More

How to Choose a Manufacturing System


If you’ve worked for more than one manufacturing company, you know that each one is different. Different processes, systems, problems—all these variations mean you need a system tailored to your needs. And with so many available solutions, you could spend months looking at demos, and still not find it. However, you can start by asking yourself eight simple questions.

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Matching the Correct Phone System to Your Business


Are you spending more time than you anticipated shopping for a new business phone system? This comprehensive listing reviews leading phone systems on the market for small-size businesses; medium-size businesses (includes both on-premises and hosted solutions); and enterprise-level businesses. This guide will help streamline your search for a new phone system, so you focus on those systems that are appropriate for your needs.

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How to Select an ERP System When You’re Dead


When Nietzsche declared in 1882 that “God is dead,” I’ll bet he had no idea that ERP system vendors were already queuing up to fill the gap. He just wasn’t the practical, forward-thinking kind, that was his problem (Nietzsche, I mean, not God). Now, in heaven, they take the long view. So when they started casting around for a replacement to their legacy system, they took the time to conduct

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8 Rules for Investing in a New Accounting System


Find out if your current system is a drag on your company in Eight Rules for Investing in a New Accounting System.

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Phone System Buying Checklist


Phone System Buying Checklist. Are you buying a new business phone system but have a few critical questions?

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Transportation Management System (TMS)


Transportation Management System (TMS): The ability to manage orders, optimize loads, select the best carriers, tender shipments, manifest parcel, track their progress, and manage claims can reduce transportation costs by 10 to 30 percent. Freight Audit & Payment: By allowing experts to manage your contracts, audit your bills, allocate the charges, make the payments, and report the results, you are assured of paying the correct amount. Business Intelligence: Having the online tools to dynamically report, graph, map, trend, and model your entire operation provides the performance reporting, key performance indicator (KPI) dashboards, and insight for continuous process improvement and maximum savings. Global Consulting: With the information derived from these technologies, CTSI-Global is able to extend client savings by consulting in all key areas of interest including benchmarking, KPI management, global network design, bid preparation, and negotiations.

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Selecting an HRIS: Finding the Right HR System for Your Organization


Top organizations are turning to human resource information systems (HRIS) for all of their human resources (HR) needs. With an HRIS, companies can align HR strategy with business objectives to get the most out of their workforces and adapt quickly to market changes. Today’s best-in-class HRIS automate everything related to HR in a single Web-based software system This white paper was developed to help you select an HRIS.

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One-system ERP Solutions




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Material Yield System White Paper


Plastic suppliers require software systems that provide resources for multisite operations, including engineering, warehousing, and purchasing. However, most vendors solutions do not meet the specific needs of the plastics industry. IMPACT Encore solution gives plastics suppliers an encompassing solutoin that minimizes waste and streamlines process.

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Phone System Buying Disasters to Avoid: C-Level Executives Share Hard Learned Lessons


Phone system buying disasters can prove costly for any business. This whitepaper presents advice from phone system managers who have been at the forefront in remedying phone system disasters. Topics covered include buying incompatible hardware, brands with bad customer service, and companies with bad SIP service. Phone system buying disasters can be averted with proper preparation and foresight.

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