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Support and Maintenance: No Longer the Software Industry's
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements

types of software maintenance  goods retailer, offers two types of maintenance contracts: a service repair contract and a service replacement contract. The service repair contract promises only to fix the product the customer bought. The service replacement contract means that, for the life of contract, the consumer can bring in the product and have it replaced with a brand new one—no questions asked. This latter policy is logically much more expensive, and it costs about 1020 percent of the original price. But this is where the Read More
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Documents related to » types of software maintenance


What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization

types of software maintenance  The executives questioned the types of enhancements included in new releases. For many of these users, the important features that were missing for their implementations had already been added either as custom codes or with the addition of third party solutions. Therefore, the addition of those features in new releases or upgrades had little value, since, ironically or not, vendors typically assess and categorize issues and enhancements in a multi-tiered escalation process. What's more, vendors often Read More
A Portrait of the Indian Enterprise Software User
Like many markets recovering from global economic turmoil, the enterprise software market has experienced a slew of company expansion and consolidation ventures

types of software maintenance  these users’ industries, the types of software they sought, and their interest in software-as-a-service (SaaS) and on-demand deployment options. Industry Profile As a fast-growth emerging market, India is a big player in today’s global economy. According to Wikipedia , India is the tenth largest economy in the world by gross domestic product (GDP). Entrepreneurial spirit has spread across the Indian subcontinent, and new entrants, spanning a wide range of sectors, are appearing every day. My research Read More
5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

types of software maintenance  Ability to create multiple types of standard or custom mailing labels Call Scripts Customizable call scripts for use by telesales, telemarketing or sales staff Ability to categorize call scripts by script type and sub-type Ability to script openings, narratives, questions and answers and closing remarks Ability to limit answers to a list of permissible values for selected questions Ability to supplement each question with additional data in the event the specific or detailed questions are posed during Read More
Quantifying the Value of Software Asset Management
If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas

types of software maintenance  Productivity Companies of all types and sizes experience significant productivity losses due to the use of unauthorized software. In fact, polls conducted by leading US staffing firm Office Team demonstrate just how big the problem is – employees spend as much as 156 hours each year using IM and other chat programs, games, peer-to-peer file sharing packages, and other productivity-draining applications. SAM solutions identify illegal or unauthorized software packages on employee desktops, so IT staff Read More
mySAP ERP and Enterprise Services Architecture: Delivering Operational Excellence with Adaptive Solutions
How can you leverage your current IT infrastructure without increasing complexity—and cost? Creating the next generation of enterprise resource planning (ERP

types of software maintenance  ERP and Enterprise Services Architecture: Delivering Operational Excellence with Adaptive Solutions How can you leverage your current IT infrastructure without increasing complexity—and cost? Creating the next generation of enterprise resource planning (ERP) via enterprise services architecture (ESA) outsourcing can make your IT system leaner, less expensive, and more adaptive. Read more for a clear picture of how to avoid difficulties when adopting an enterprise services approach for your Read More
The Power of Presence
Presence is a key technology powering the real-time Internet. Forward-thinking businesses, service providers, and government agencies are already reaping the

types of software maintenance  Power of Presence Presence is a key technology powering the real-time Internet. Forward-thinking businesses, service providers, and government agencies are already reaping the benefits of presence-enabled information exchange. This paper explores the nature of presence data, its value to the organization, and methods for leveraging presence to create strategic value and competitive advantage. Read More
Deacom Certification at a Glance: A Prelude to the Certification Report
We recently certified Deacom Integrated Accounting and ERP Software v 10.4. Before sharing my impressions of Deacom’s product, I would like to briefly describe

types of software maintenance  Certification at a Glance: A Prelude to the Certification Report We recently certified Deacom Integrated Accounting and ERP Software v 10.4 . Before sharing my impressions of Deacom’s product, I would like to briefly describe the certification process so you can better understand how it works. The Process : It all starts with a request for information (RFI) file, which is a hierarchical list of system features and functions that the vendor completes by rating each criterion as Supported, Not Read More
Early Adoption of Windows Vista Yields Strong Return for Midsize Companies
IT departments in midsize companies are expected to improve the service quality to PC users, cut IT support costs, and increase business flexibility. But

types of software maintenance  Adoption of Windows Vista Yields Strong Return for Midsize Companies IT departments in midsize companies are expected to improve the service quality to PC users, cut IT support costs, and increase business flexibility. But midsize companies often worry about tight IT budgets and few IT resources. Deploying the Windows Vista operating system can help. Find out what 73 midsize companies have to say about how Windows Vista has offered not only cost savings, but security benefits and more. Read More
Compliance, Not Conflict: From IT Security vs. IT Operations,
It’s an inescapable, undisputable fact that most organizations have conflict between IT security and IT operations. Having been given two distinctive—yet

types of software maintenance   Read More
Achieving Business Performance Goals through Virtualization Management Best Practices
Virtualization is changing the way system hardware is used, and the way desktop environments are delivered and how users interact with applications

types of software maintenance   Read More
The 10 Key Steps in Developing an Enteprise-wide Compliance Training Strategy
Companies spend millions each year conducting mandatory training for audits, the risk of noncompliance, internal training requirements, and a plethora of other

types of software maintenance  10 Key Steps in Developing an Enteprise-wide Compliance Training Strategy Companies spend millions each year conducting mandatory training for audits, the risk of noncompliance, internal training requirements, and a plethora of other reasons. Manual training processes increase a company’s risk of noncompliance—and can be redundant. Read the 10 steps that can help you develop an enterprise-wide compliance training strategy, to reduce the costs and the compliance risks of mandatory training. Read More
De-duplication Minimizes Replication Bandwidth and Storage Requirements
A data de-duplication application can be an integral part of your data protection and data replication software. De-duplication technology can dramatically

types of software maintenance  duplication Minimizes Replication Bandwidth and Storage Requirements A data de-duplication application can be an integral part of your data protection and data replication software. De-duplication technology can dramatically reduce the cost of protecting your data. Find out how data de-duplication software can work in conjunction with storage software to minimize duplicate data for more efficient disaster recovery—and how this can save bandwidth, storage resources, and overhead. Read More

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