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Documents related to » upside software edmonton


Support and Maintenance: No Longer the Software Industry s Best Kept Secret ?
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements affect their bottom lines, vendors need to reassess their pricing and value proposition strategies.

UPSIDE SOFTWARE EDMONTON: Support and Maintenance: No Longer the Software Industry s Best Kept Secret ? Support and Maintenance: No Longer the Software Industry s Best Kept Secret ? P.J. Jakovljevic - March 30, 2007 Read Comments For the longest time, the traditional pricing strategies of software vendors have included a reliance on support and maintenance (S&M) contracts, which is where most vendors could be assured of meeting, if not surpassing, their margins. The sizable profit made from S&M contracts (with customers paying
3/30/2007

Is Enterprise Resource Planning Becoming a Commodity?
All was fine, methodical, and elegant until enterprise resource planning (ERP) vendors started aspiring to new customer acquisitions in the hundreds per annum. And with the advent of

UPSIDE SOFTWARE EDMONTON: Is Enterprise Resource Planning Becoming a Commodity? Is Enterprise Resource Planning Becoming a Commodity? Shiv M. Kumar - August 25, 2006 Read Comments Transition of Value into Volume Business Model Enterprise resource planning: ERP . The three once-paranoid letters are emerging out of their value shell to reach out to the masses. All was fine, methodical, and elegant, until ERP vendors started aspiring to new customer acquisitions in the hundreds per annum. With the advent of ERP for small to medium
8/25/2006

Collaborative Sourcing Solution Vendor Leaves No Stone Unturned
By layering across an organization's current infrastructure and building a sourcing system that needs hardly any training, TradeStone users anywhere can sign on and have the system handle all the intricacies of international trade (without ever experiencing its complexities).

UPSIDE SOFTWARE EDMONTON: Collaborative Sourcing Solution Vendor Leaves No Stone Unturned Collaborative Sourcing Solution Vendor Leaves No Stone Unturned P.J. Jakovljevic - July 31, 2006 Read Comments Background The year 2003 saw the birth of TradeStone Software , Inc . ( http://www.tradestonesoftware.com ), a provider of collaborative e-sourcing solutions for Global 2000 companies. But let us clarify something beforehand: TradeStone Software may appear to be a brand new vendor, but in fact its management team and offering are at
7/31/2006

The Case Against Modifying Your Enterprise Software
The case against modifying enterprise software is a strong one. Standard software offerings are the products of millions of dollars of research, development, and extensive testing for consistent performance. For this and various other reasons, modifications almost never make sense.

UPSIDE SOFTWARE EDMONTON: The Case Against Modifying Your Enterprise Software The Case Against Modifying Your Enterprise Software Jeff Kugler - November 22, 2006 Read Comments The Case Against Modifying Your Enterprise Software Consider the case of two hypothetical companies—Company A and Company Z—each using an identical enterprise software package delivering identical core functionality. Company A has the same number of users as Company Z, but the total cost of ownership (TCO) experienced by Company Z is about twice the TCO
11/22/2006

How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

UPSIDE SOFTWARE EDMONTON: How to Measure Customer Satisfaction How to Measure Customer Satisfaction Murali Chemuturi - April 13, 2009 Read Comments Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally
4/13/2009

Getting It Right: Product, Quality, Timing, and Price
The most important factor in industry is no longer the mere price of the product. Increasingly, the purchaser's task has become to obtain the right product of the right quality at the right time—and for the right price.

UPSIDE SOFTWARE EDMONTON: Getting It Right: Product, Quality, Timing, and Price Getting It Right: Product, Quality, Timing, and Price P.J. Jakovljevic - April 19, 2006 Read Comments The Functionality of Jeeves Enterprise—Not To Be Undermined Jeeves Enterprise has long consisted of a number of autonomous modules for all key business processes; new modules have been gradually developed and added by Jeeves partners, and have often been tailored for a specific sector or type of business. In 2003, Jeeves devoted significant efforts
4/19/2006

2011 Customer Relationship Management Buyer s Guide: Innovations in CRM
This buyer's guide reviews the latest innovations in customer relationship management (CRM), focusing on cloud, mobile, and social options, and provides several valuable CRM resources. Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

UPSIDE SOFTWARE EDMONTON: 2011 Customer Relationship Management Buyer s Guide: Innovations in CRM 2011 Customer Relationship Management Buyer s Guide: Innovations in CRM Source: Technology Evaluation Centers Document Type: TEC Buyer s Guide Description: Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and
11/21/2011 12:00:00 PM

Continuously Improving Business Performance at Johnstown Wire Technologies
When Johnstown Wire Technologies became an independent company, changes to its existing enterprise resource management (ERP) system were needed. Their goals were clear: improve the quality of the information it was working with, and at the same time reduce system costs. By partnering with its ERP provider in ongoing enhancements, Johnstown has doubled sales volume to approximately $100 million (USD).

UPSIDE SOFTWARE EDMONTON: Continuously Improving Business Performance at Johnstown Wire Technologies Continuously Improving Business Performance at Johnstown Wire Technologies Source: Consona/AXIS Computer Systems Document Type: Case Study Description: When Johnstown Wire Technologies became an independent company, changes to its existing enterprise resource management (ERP) system were needed. Their goals were clear: improve the quality of the information it was working with, and at the same time reduce system costs. By
5/16/2007 3:47:00 PM

Software Selection Services Overview
TEC’s Software Selection Services team can equip your company with everything you need to manage your own selection project, or get directly involved to guide you through important project milestones. In either case, you'll benefit from our best-practice selection methodology as you build the foundation for implementation success.

UPSIDE SOFTWARE EDMONTON: Software Selection Services Overview Software Selection Services Overview Source: Technology Evaluation Centers Document Type: Brochure Description: TEC’s Software Selection Services team can equip your company with everything you need to manage your own selection project, or get directly involved to guide you through important project milestones. In either case, you ll benefit from our best-practice selection methodology as you build the foundation for implementation success. Software Selection
10/26/2009 3:17:00 PM

Case Study: Rack-tracking System
The client: a US-based provider of reusable rack rental, recovery, and closed loop logistics management for bulk shipping and display of live goods, from nurseries to retailers. Faced with growing demand for its racks, the distributor required an enterprise-wide application that allowed flexibility for growth, while reducing operational complexity and maintaining the company’s excellent track record.

UPSIDE SOFTWARE EDMONTON: Case Study: Rack-tracking System Case Study: Rack-tracking System Source: Rishabh Software Document Type: Case Study Description: The client: a US-based provider of reusable rack rental, recovery, and closed loop logistics management for bulk shipping and display of live goods, from nurseries to retailers. Faced with growing demand for its racks, the distributor required an enterprise-wide application that allowed flexibility for growth, while reducing operational complexity and maintaining the
4/12/2007 3:00:00 PM

Are ERP Workarounds a Terrific Way of Shooting Yourself in the Foot?
Are ERP workarounds a necessary evil? Are ERP workarounds avoidable? Two TEC analysts weigh in with their thoughts. And disagree. Are ERP workarounds a terrific way of shooting yourself in the foot? TEC Analyst Gabriel Gheorghiu says “There’s no way to avoid ERP workarounds. And yes, they’re a problem.” TEC Analyst Jorge García says “No they’re not.” Managing Editor David Clark attempts to moderate (just a wee bit too late).

UPSIDE SOFTWARE EDMONTON: Are ERP Workarounds a Terrific Way of Shooting Yourself in the Foot? Are ERP Workarounds a Terrific Way of Shooting Yourself in the Foot? David Clark, Gabriel Gheorghiu, and Jorge García - September 8, 2010 Read Comments * TEC Analyst Gabriel Gheorghiu says “There’s no way to avoid them. And yes, they’re a problem.” TEC Analyst Jorge García says “No they’re not.” * Gabriel Gheorghiu, TEC Analyst Here’s an example of a typical ERP workaround: You need a field for purchase order types (you
9/8/2010 1:23:00 PM


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