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Abstract:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework
to manage data on a continuous basis. (...)
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Customer data integration (CDI) involves consolidation of customer information
for a centralized view of the customer experience. Implementing CDI...
Published:
2009-09-11
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Abstract:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CRM functionality to provide advances in personalization and campaign management. (...)
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E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CR...
Published:
2000-08-16
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Abstract:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer-related data. The type of CDI hub implemented depends on the CDI environment's maturity, requirements,
and alignment with an organization's internal processes (...)
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Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer...
Published:
2007-03-23
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Abstract:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CRM functionality to provide advances in personalization and campaign management. (...)
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E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CR...
Published:
2000-08-16
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Abstract:
IBM's Entity Analytics Solution (EAS) enables organizations to identify and connect individuals based on collected data and
their associated data patterns. EAS is used primarily within governments and the financial and insurance sectors to detect
and prevent fraud. (...)
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... service representative (CSR) cannot access customer information due
to ... frustration (or even alienation) of the customer. ... to create
one consistent view of data. ...
Published:
2007-01-03
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Abstract:
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced.
Rich functionality is offered in a three-module structure that continues to compete in the demanding "best fit," customer
relationship management, small and medium enterprise mar (...)
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TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced.
Rich functionality ...
Published:
2004-09-23
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
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Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
Keeping detailed historical information is a great idea in theory, but how can it be merged with current data to enable split-second
decisions? Two companies partner to solve a significant problem in e-commerce. (...)
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Keeping detailed historical information is a great idea in theory, but how can it be merged with current data to enable split-second
decisions? Tw...
Published:
2000-06-16
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Abstract:
Process manufacturing industries have distinct needs from an enterprise resource planning (ERP) system. Here’s an overview
of what process manufacturing requires from an ERP solution, including business intelligence capabilities. (...)
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Process manufacturing industries have distinct needs from an enterprise resource planning (ERP) system. Here’s an overview
of what process manufac...
Published:
2009-09-07
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
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CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
Business Objects and TopTier Software have teamed to provide a unified enterprise portal to unite ERP, CRM, and supply chain
information with business intelligence. Given that the market for analytical applications is estimated to mushroom at a compound
annual growth rate of 28 percent to more than $6 b (...)
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Business Objects and TopTier Software have teamed to provide a unified enterprise portal to unite ERP, CRM, and supply chain
information with busi...
Published:
2001-02-27
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Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
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Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
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Abstract:
Controlling your company’s key information through data governance is more than just good practice—it can make the difference
between success and failure at meeting compliance requirements and at arming your organization with a competitive edge. (...)
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Controlling your company’s key information through data governance is more than just good practice—it can make the difference
between success and ...
Published:
2007-12-04
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Abstract:
When important information is withheld, it leads to enormous inefficiencies or even disasters in the supply chain. Trust
is needed to streamline decision making and interactions in the supply chain. But, in spite of what "Kumbaya Collaborationists"
preach, there are very real and serious risks with shari (...)
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When important information is withheld, it leads to enormous inefficiencies or even disasters in the supply chain. Trust is
needed to streamline d...
Published:
2004-06-22
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Abstract:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes
forging quality relationships with a few ASPs. (...)
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Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy ...
Published:
2000-10-18
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Abstract:
Today's enterprise is no longer a single, vertically integrated organization. Globalization, outsourcing, and off-shoring
have created an environment where end-to-end supply chains include many players, with a shared need for accurate and timely
information. (...)
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Today's enterprise is no longer a single, vertically integrated organization. Globalization, outsourcing, and off-shoring
have created an environm...
Published:
2005-12-23
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Abstract:
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the customer. Ignore him at your peril. (...)
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In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the...
Published:
2002-06-22
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Abstract:
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its
mySAP All-in-One vertical offerings for the higher-end of the mid-market, while offering the SAP Business One product to appeal
to smaller enterprises with less complex processes. Soft (...)
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As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its mySAP
All-in-One vertical...
Published:
2004-05-07
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Abstract:
In crisis situations, Trend Micro's Virus Information Center for the Personal Digital Assistant (PDA) may prove indispensable
for a network administrator and/or manager on the go. (...)
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In crisis situations, Trend Micro's Virus Information Center for the Personal Digital Assistant (PDA) may prove indispensable
for a network admini...
Published:
2000-06-15
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Abstract:
ERP Plus provides tools that metal fabricators need to streamline their quoting, order entry, inventory control, production,
labor collection, shipping, and invoicing processes. (...)
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ERP Plus provides tools that metal fabricators need to streamline their quoting, order entry, inventory control, production,
labor collection, shi...
Published:
2005-12-15