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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 web based contact management


Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

web based contact management  the phone, via a Web chat, or face to face with a teller ), and regardless whether it is about a service complaint or a mere inquiry. The combination of customer information, dynamic scripting, and built-in process management must help to ensure this consistent customer treatment. The contact or call center is constantly changing, and businesses need ever more powerful and flexible CRM tools that continually provide greater productivity, decreased costs, and enhanced service. Also, as many research and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Web Content Management (WCM)

Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user- or document-level security. 

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How to Evaluate Web-based BI Solutions


Web-based business intelligence (BI) is no longer an anomaly: organizations are ready for BI solutions that go beyond Web portals. However, when selecting Web-based BI applications, organizations must evaluate architecture, rather than features or functions. What differentiators do you need to look for before embarking on a full-scale BI implementation? And which vendors offer the solution your organization truly needs?

web based contact management  web-based reporting software , web based application development , build bi solution , web-based bi resource , business intelligence tool , business intelligence solution evolution , the business intelligence guide , bi solution comparison , web route to business intelligence . BI on the Fly A Guide to Web-based Business Intelligence Web-based BI is becoming mainstream. Organizations want to deploy BI solutions beyond Web portals. This report identifies emerging trends that make Web-based BI more Read More

HR Executive's Guide to Web 2.0: Cracking the Code for Talent Management


Find out in the Aberdeen report HR Executive's Guide to Web 2.

web based contact management  Executive's Guide to Web 2.0: Cracking the Code for Talent Management Today, many large and midsized corporations are exploiting Web 2.0 tools to drive significant improvements in their talent management programs. Best-in-class companies in virtually every sector are employing social networks, blogs, and Webcasts to achieve higher levels of employee productivity and retention, increase employee sense of engagement, facilitate knowledge capture and transfer, connect employees with colleagues across the Read More

E-mail Response Management


E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.

web based contact management  that interact through the Web so they are never lost, mismanaged, avoided, or forgotten. Think Big, But Start Small... Do you know how much email is received each day in your customer service corporate Group Mailboxes? Who replied to those emails? How long did it take? What are customers asking? Are they being given the right answers? Who followed up later with those customers? Where are those email messages now? Where are those customers now? How much is it costing you to pay someone to manually route Read More

Sales Performance Management


A productive sales force must concentrate on acquiring, growing, and retaining profitable relationships with its clients. This requires clear, detailed views of prospects, customers, and the market—and the ability to turn insight into action. The right sales force automation (SFA) system can help you determine priorities and action plans to achieve the best results with your customers—and boost your profit margins.

web based contact management  visit us on the Web at www.sap.com/crm . CONTENT   Executive Summary Optimize Sales Opportunities Determine Key Performance Indicators Establish an Effective Sales Process Start with a Simple Report Identify Your Most Valuable Accounts Align Your Most Productive Resources Focus on Productive Use of Time and Resources Understand and Evaluate Your Opportunities Review Your Opportunities and Activities Optimize Sales Performance with SAP Customer Relationship Management   Searches related to Sales Read More

Talent Management


Talent management solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of retire. This talent management model includes functionality for recruitment and staffing management, personnel management, career development, succession planning, learning management, performance and compensation management, and workforce management and planning.

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Oracle Human Capital Management Cloud Service: Simplify People Management and Build the Best Talent


In this white paper, the new challenges and opportunities that are facing modern HR organizations are discussed, and the technology innovations that Oracle has developed to address them. Streamlining core processes and developing a business-focused talent strategy as well as using the right technology can help you simplify managing your people and building the best talent.

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Tenrox Project Workforce Management Certification Report: Project Portfolio Management (PPM) for Internal Departments


Tenrox Project Workforce Management is now TEC Certified for online evaluation of PPM solutions in the Project and Process Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Facilities Management is Moving Forward with Technology


Information is one of the most valuable resources for facilities management departments, so it’s essential to have a process that lets you achieve full value from it, and to urge your company on from weak paper-prone processes. Facilities management systems can now integrate with other systems. Find out the points you should consider when choosing and implementing a computer-aided facilities management (CAFM) solution.

web based contact management  licenses, access levels, and web or remote access. Think too about whether the new system can offer the growth and scalability you’ll require in the future. Payment options include a one-off cost for a perpetual software license, possibly involving a leasing agreement, an annual software cost paid on a rolling basis, or outsourcing server hosting to a professional supplier. When preparing the financial case, business look three or four years ahead, and don’t compromise longterm profitability by Read More

Oracle Project Portfolio Management Cloud


Oracle Project Portfolio Management Cloud offers an integrated project management suite that is designed to automate, streamline, and control project management processes end-to-end without expensive hardware and system management overhead costs. Read up on the product’s key features and the benefits your organization can achieve from this cloud solution.

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More Than "Talent": Exploring Talent Management and Workforce Management as a Continuum


“Talent” traditionally refers to key people—executives, experts, rock stars, etc.—that a company does not want to lose, while the majority of the company’s workforce are people who are considered more easily replaceable. But the general workforce can serve as a pool for future talent. This thought leadership explores some of the principles that are driving talent management and workforce management technologies—so you can help each and every one of your employees reach their potential and make the most of your entire workforce.

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Smartree Talent Management Suite


Smartree Talent Management Suite manage complex and resource-consuming processes like personnel administration, time registration, organisational charting, performance evaluation, training administration, recruitment and others, transforming them into effective and enjoyable activities, for which the administrative and bureaucratic aspects are fully carried out by computers, in a timely and accurate manner.

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Asset Management


Asset management is crucial for businesses that wish to keep costs down while running an efficient service. Waer Systems has taken its experience in controlling inventory and has applied it to the management and reservation of an organization’s assets. Waer’s cloud-based solution, WAERlinx, provides companies with the resources to systematically process operations, maintenance, and the upgrading of assets, cost-effectively.

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Top Content Management Solutions Compared


Use TEC sContent Management Evaluation Center* to get a detailed comparison of content management solutions based on your priorities.

web based contact management  Content Management Solutions Compared Do you know what content management features and functions are most important for your organization? Use TEC’s Content Management Evaluation Center * to get a detailed comparison of content management solutions based on your priorities. The right content management system can help your company Increase productivity and efficiency Increase communication and collaboration Increase profitability Find out which content management solution is best for your company’s Read More

Applying an Economic Model to IT Management: Operations Management in the Virtual Data Center


Virtualization systems have been replacing traditional, silo-based IT architectures to consolidate resources and workloads, but virtualization requires resource and performance management technologies designed to handle dramatically different, complex behaviors. This white paper describes a supply chain economy approach, which combines monitoring, analytics, and actions to enable proactive virtualization management.

web based contact management  virtualization management, virtualization systems, resource and performance management Read More