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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 what does crm stand for


What Does the Future Hold for PRM?
Almost every company has been scrutinizing their relationships with partners more closely and figuring out how best to reach and nurture them. With so much

what does crm stand for  State of PRM Vendors What are the advantages of partner relationship management (PRM) applications and can they be sustained stand-alone? Designed to help manufacturers reach end users served by an intermediary, PRM software lets original equipment manufacturers (OEMs) grasp feedback from end customers, while also supporting commerce and interactions with distributors. Then the natural question is why only a few software vendors specializing in PRM, which is also known as channel management, demand chain

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » what does crm stand for

How to Choose a Hosted CRM Application for SMBs


While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer service, providing front-to-back-office integration has become a clear differentiator for small to medium businesses (SMBs). Read this white paper—which includes a handy table of evaluation criteria—to find out how to select the right hosted CRM software for you.

what does crm stand for  vendor, partners, IT resources? What will on-going training, support & maintenance cost? Source: AberdeenGroup, June 2006 In a competitive global economy, organizations that focus on understanding and serving customers sustain a clear advantage. Consider vendors that provide greater visibility and operational decision-support in regards to customer, partner or supplier needs. The delivery model is no longer a primary consideration. End-users who wish to contact me for further input into their Read More

Barcoding 101 for Manufacturers: What You Need to Know to Get Started


For manufacturers, barcoding carries with it numerous benefits, including increased accuracy, efficiency, and traceability, along with easier adherence to customer or regulatory requirements. Discover how implementing barcoding as part of an integrated software-as-a-service (SaaS) solution can help manufacturing companies of all sizes, and in many different industries, improve operations and business performance.

what does crm stand for  This paper highlights what manufacturers need to know to take advantage of barcoding to improve their business performance. The benefits of barcoding are improved accuracy, efficiency and traceability, along with an ease in adhering to customer or regulatory requirements. Implementing barcoding as part of an integrated SaaS solution enables manufacturers to optimize its benefits. Examples from real-life manufacturers highlight how barcoding helps improve operations for companies of all sizes and in Read More

CRM for Manufacturing vs. Regular CRM


A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and production departments within a manufacturing company, mentioned some customer relationship management (CRM) vendors that seem to have adapted their products for the manufacturing industry, and I also promised I would get back to you with

what does crm stand for  first try to understand what the customer really needs and then design and create products accordingly. Traditionally, manufacturing business processes do not include the customer in all stages; but this is about to change. Also, there needs to be an ongoing flow of communication between sales, production, and customers. Usually, enterprise resource planning (ERP) or CRM systems provide reliable collaboration in one direction only: either sales with production (in an ERP product) or sales with customers Read More

CRM without Compromise: A Strategy for Profitable Growth


When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at the bigger picture from a customer perspective. But organizations that can build a business-centric system flexible enough to quickly respond to changing customer needs will have a sustainable competitive advantage and enjoy profitable growth for years to come.

what does crm stand for  time to refocus on what CRM really is about ' the customer ' to achieve the results CRM has promised to deliver. In order to be successful, organizations must approach CRM without compromise. Focusing primarily on bottom-line costs and departmental goals limits the top-line potential of CRM investments. The benefits of CRM can be much greater if more companies take CRM to the next level by designing their CRM strategy for future ambitions instead of just implementing software to support current Read More

Oracle E-Business Suite (12.1) for ERP for Non-manufacturing Services Certification Report


Oracle E-Business Suite (12.1) is now TEC Certified for online comparison of enterprise resource planning (ERP) for services solutions in TEC's Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

what does crm stand for  comparison, you can see what you might expect from the average solution by viewing the dashed, orange line. Opportunity, Contact, and Contract Management The rating for the Oracle E-Business Suite in the Opportunity, Contact, and Contract Management module demonstrates an excellent result for Contract Management and Creation, and Partner Management, where the score is equal to 100 percent. In other submodules, the rating is also very close to the maximum and varies between 95.29 and 98.5. As for Oracle's Read More

Jobscope Enterprise Edition (JEE) (v. 16) for ERP for ETO Manufacturing Certification Report


Jobscope Enterprise Edition (JEE) (v. 16) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for engineer-to-order (ETO) manufacturing in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Microsoft Dynamics GP 10.0 for ERP for Mixed-mode Manufacturing Certification Report


Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for mixed-mode manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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ProfitKey’s Rapid Response Manufacturing (v. 7.7.1) for ERP for Engineer-to-Order (ETO) Manufacturing Certification Report


ProfitKey’s Rapid Response Manufacturing (v. 7.7.1) is TEC Certified for online evaluation of enterprise resource planning (ERP) for engineer-to-order (ETO) manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

what does crm stand for  ProfitKey,ProfitKey International,ProfitKey's ETO ERP software,RRM,Rapid Response Manufacturing,ETO ERP,ETO ERP software,engineer-to-order ERP system,ERP ETO software Read More

IFS Applications (version 7.5) for ERP for the Mining Industry Certification Report


IFS Applications (version 7.5) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Ebix CRM


Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective.

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Ramco Enterprise Process Manufacturing for ERP for Process Manufacturing Certification Report


Ramco Enterprise Process Manufacturing is TEC Certified for online evaluation enterprise resource planning (ERP) for process manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, and in-depth analyst commentary.

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2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

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glovia G2 Is Now TEC Certified for ERP for Discrete Manufacturing


I am pleased to announce that Glovia International’s G2 enterprise resource planning (ERP) solution is now TEC Certified and available for online evaluation of ERP for discrete manufacturing solutions in TEC’s ERP Evaluation Center. Glovia has more than 30 years of experience developing its solution to meet the needs of discrete manufacturers. And, based on the data evaluated by Technology

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The Forrester Wave: CRM Suites for Large Organizations, Q2 2010


In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered.

what does crm stand for  of large organizations. Learn what they discovered. Read More