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Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

what is information knowledge management  online information to reflect what is most likely to interest customers, and 2) maintain online forums where customers can share amongst themselves what they know about the company's products. Hence, KM products typically fulfill two functions. KM accommodates self-service, meaning a customer can access a pool of public information that a company accumulates about itself, without the need for live assistance, to have his or her questions answered. Second, KM software helps call center agents to retrieve Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » what is information knowledge management


The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

what is information knowledge management  service these days. So, What Can We Do? One solution is to leverage (collect, retain, and reuse) documents, experience, and expertise within a knowledge repository (base), with powerful retrieval methods (search algorithms) to provide information and resolutions via streamlined access to this stored experience. To that end (which is much easier said than done), Servigistics’ approach enables a single repository to serve as a knowledge store and as a source for interactions through many channels (Web, Read More...
Enterprise Content Management: It Is More Than Just Web Content Management
Enterprise content management (ECM) is moving beyond web content management. To meet enterprises' needs, large vendors are introducing scaled down versions

what is information knowledge management  the future and see what things the market is asking for and what vendors are focusing on, several subjects that come to mind. We will touch on a few topics that we see as being market scopes. A market scope is a view of the market and where vendors are currently focused. We'll use this Donald Norman's categorization, to identify the phase each topic is in, in the market life cycle. (Norman, Donald A. The Invisible Computer . The MIT Press: 1998) Web services are increasingly being used. They consist of Read More...
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

what is information knowledge management  , Process Management . What is Knowledge Management? Knowledge Management (KM) can mean different things to an organization depending upon the nature of the initiative. KM, as we all know, is not a technology or a set of methodologies… it’s truly a practice or discipline that involves people, processes and technology. And, if implemented correctly with cultural buy-in from users and management, plus clearly defined goals, a KM initiative can improve the productivity and efficiency of an entire Read More...
What Good Is Information If Nobody Sees It?
Keeping detailed historical information is a great idea in theory, but how can it be merged with current data to enable split-second decisions? Two companies

what is information knowledge management  industry is still discovering what is of interest within the data. In the third phase users will see not raw or aggregated data but higher-level tactical (and ultimately strategic) conclusions culled from the data. Reaching this point will require accumulating years of research and experience, as well as new technologies for modeling business processes. The partnership between Smith-Gardner and nQuire is a necessary and productive step towards a more mature Phase 2 capability. Without some way to Read More...
Oracle Enterprise Asset Management
Oracle Enterprise Asset Management (EAM) optimizes availability and utilization of assets. Oracle's products help companies manage inventory, equipment, and

what is information knowledge management  oracle enterprise asset management,presentazione oracle enterprise asset management,oracle enterprise asset management fundamental,oracle enterprise asset management for steel industry,oracle enterprise asset management fixed asset,oracle enterprise asset management eam,oracle enterprise asset management consultant middle east,oracle enterprise asset management .ppt,oracle enterprise asset management decision support system,oracle enterprise asset management cycle,books oracle enterprise asset management,oracle evaluation,oracle erp,oracle,sap vs oracle Read More...
Top Three Learning Management Trends for 2011
Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning

what is information knowledge management  Express Comparison . See what LMS vendors are offering and gain further insight into how learning management can help your company’s future growth. Read More...
Business Process Management as a Blueprint for Mobile Workforce Management
As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process

what is information knowledge management  Process Management as a Blueprint for Mobile Workforce Management As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process effectiveness. This is made more difficult by ever-changing business processes and exceptions management. This white paper explains how business process management (BPM) benefits mobile workforce management and outlines how a service-focused BPM solution enables faster BPM Read More...
KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC

what is information knowledge management  get more pay), but what is the big deal about managing absence? What are the typical compliance traps besides not exceeding overtime hours or total hours per day, week, or month? Absence management ensures companies have the right number of people with the right skills that are available to do the work (besides the obvious reasons for pay, discipline, overtime, etc.). Companies use sophisticated scheduling systems (such as those from Kronos, Dayforce , RedPrairie , Schedulesoft , Reflexis Systems, etc.) Read More...
Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors

what is information knowledge management  Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations Introduction In the last couple of years, the enterprise resource planning (ERP) industry has changed the landscape of the project portfolio management (PPM) marketplace. ERP vendors, such as SAP , Oracle , and Microsoft , have recognized the value of developing and delivering services to professional services organizations (PSO). Faced with this new reality, the best-of-breed vendors that Read More...
Understanding IBM Lotus Web Content Management Software
IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply

what is information knowledge management  IBM Lotus Web Content Management Software IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply business rules and processes to content, helping to ensure that specific information assets from across the enterprise are delivered via Web sites and portal. This factsheet provides a detailed overview of key Lotus Web Content Management features. Read More...
Case Study: SAP and Marketing Management
By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the

what is information knowledge management  SAP,crm,online customer relationship management,customer relationship management services,customer relationship management application,customer relationship management model,define customer relationship management,providing customer relationship management,presentation on customer relationship management,customer service,marketing management,microsoft customer relationship management,customer management,microsoft dynamics crm,microsoft crm Read More...
Business Process Management Notations within Business Process Management
Business process management notation (BPMN) is an initiative to increase standardization within process modeling. What are the principles of BPMN, and what is

what is information knowledge management  just modeling the processes. What is BPMN? BPMN is a specification for a business process diagram (BPD). BPD is used to model business process operations graphically, in a readable and understandable way for non-technical users, even for complex processes. BPDs can map processes to business execution languages in order to automate these processes. Within the BPD, the user creates the business process model, which is represented by a network of graphical objects. These objects display activities and work Read More...
Case Study: SAP and Sales Management
To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM

what is information knowledge management  Study: SAP and Sales Management To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global solution helped SAP AG achieve effective collaboration, better visibility, improved productivity, and stronger customer relationships. Read More...

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