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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 what is relationship management in banking


Customer Relationship Management: Evolution, Not Revolution
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from

what is relationship management in banking  significant investment. But First, What Is CRM? CRM is a process of improving a business's relationships with its customers, using software applications that target the requirements of the business's processes. CRM can strengthen these relationships in a number of ways. Typically, CRM applications fulfill one of three key functionalities related to managing customer information: marketing, sales, or service. Software modules are generally broken down into four functional areas: sales automation,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Saba Software: Figuring Out Social Talent Management


For years, Saba Software has been helping companies transform enterprise-wide learning and how people do their work. In this article, principal TEC analyst P.J. Jakovljevic shows you how Saba’s people-centric systems enable organizations to mobilize, inspire, and engage their people to develop new strategies and initiatives, and cultivate individual and collective know-how to effectively compete and succeed in the marketplace.

what is relationship management in banking  Software: Figuring Out Social Talent Management Saba Software helps companies build a transformative workplace. The vendor began by enabling companies to transform enterprise-wide learning, and now provides them with the tools to transform the way people do work in general. This is done by enabling more rapid innovation and faster product development with direct feedback from customers to increase revenue and decrease time to market, by fostering informed partner communities to accelerate channel Read More

Market Leaders of Global Trade Management


The strategic imperative to streamline the entire lifecycle of global trade has prompted JPMorgan and TradeBeam to acquire complementary companies. Logistics service providers also recognize that many customers want trade services, and are stepping up to the challenge.

what is relationship management in banking  will not compensate for what Vastera has always lacked—the technology to automate and manage global logistics tracking, goods movement, and the visibility part of the physical supply chain. JPMorgan Chase will thus have to continue its pursuit of solutions to round out a complete GTM product portfolio, as to reach a breeze to navigate international trading channels to place orders, send, and receive shipments and settle bills anywhere in the world. TradeBeam Keeps on Rounding Out Its GTM Set Read More

IT Vendor Management in Hard Economic Times


During a recession, successful businesses change their approach to managing information technology (IT) sourcing. The challenge is to become more efficient and invest in IT so the return on investment (ROI) is realized quickly and business competitiveness is improved at lower cost. IT vendor management allows you to build a mutually beneficial relationship with your suppliers and service providers. Find out how.

what is relationship management in banking  and your corporate culture. What works for someone else won't necessarily work for you. Developing a vendor scorecard for vendor evaluation will simplify the process and enable you to better select the vendor who best suits your needs. Problem Example 2 Managing Outsourcing Vendor - Vendor Management Office (VMO) The economic recession has forced companies to strengthen relationships with vendors and further justify money for technology purchases. Companies need to deliver more effectively and, now, with Read More

E-mail Response Management


E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.

what is relationship management in banking  agents, you're not sure what happened to those leads. Details: The marketing group is asking you to report on the effectiveness of the latest marketing campaign to drive prospects to your Website. You are unsure when and how often the person who is responsible for checking your info@ email account is doing so and forwarding those email messages to your sales team. You have no reporting tool to determine how quickly your sales team is responding to these inquiries. You have several sales reps working Read More

How to Sell Management on a New ERP System


How to Sell Management on a New ERP System lists the top 6 advantages of a new ERP system.

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Competing in a Big-box World: How Retailers Can Leverage Technology to Thrive in Today’s Retail Environment


Industry analysts and retail executives agree that, although competitive prices are a must, “low price” as a leading strategy will no longer lead to long-term business success. To successfully compete, midsized retailers must carve out a niche based on creative strategies, including better and more localized product assortments, flawless price management and execution, and optimized inventory down to the store level.

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Wireless (In)Security Trends in the Enterprise


Wireless Fidelity (WiFi) has become a mainstream technology offering great benefits and efficiencies but carrying with it unique security challenges. Unsecured WiFi provides an easy target for hit-and-run style attacks allowing hackers to cause severe damage while remaining invisible and undetected. Ignoring the specific requirements for securing their enterprise network and users against WiFi vulnerabilities, businesses risk loss of confidential data, legal fines and penalties, and brand erosion. By following WiFi security best practices and using the right tools, enterprises can reap the benefits of WiFi while protecting their IT infrastructure from WiFi threats.

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Top Supply Chain Management Software Compared


Find out which supply chain management solutions really meet the needs of your company with TEC's free SCM comparison reports.

what is relationship management in banking  marketing hype and into what really counts—how well the solutions meet your specific business requirements. Size doesn't always matter—find out which SCM solutions work best for you: Full-featured SCM comparisons . Warehouse management system (WMS) comparisons . Transportation management system (TMS) comparisons . ERP for distribution operations comparisons . Sponsored by Technology Evaluation Centers For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 Read More

Asset Management


Enterprise asset management (EAM) and computerized maintenance management systems (CMMS) enable the planning, controlling, and monitoring of physical asset events and maintenance tasks as they pertain to plants, equipment, and facilities. EAM/CMMS systems span all phases of the asset life cycle across all services, including investment planning, specification, design, operations and maintenance, and disposal. EAM/CMMS systems help managers better allocate equipment and resources, and ensure that proper and timely maintenance is carried out.

what is relationship management in banking  Management Enterprise asset management (EAM) and computerized maintenance management systems (CMMS) enable the planning, controlling, and monitoring of physical asset events and maintenance tasks as they pertain to plants, equipment, and facilities. EAM/CMMS systems span all phases of the asset life cycle across all services, including investment planning, specification, design, operations and maintenance, and disposal. EAM/CMMS systems help managers better allocate equipment and resources, and ensure Read More

Selecting Enterprise Asset Management (EAM) for Design, Operate, Maintain


Design-operate-maintain is an approach to asset management designed to maximize value over the entire asset lifecycle—from asset planning and design through years of maintenance and operation through to decommissioning and replacement. How can you select EAM software capable of supporting this enlightened approach? Download this white paper to find out.

what is relationship management in banking  Enterprise Asset Management (EAM) for Design, Operate, Maintain Design-operate-maintain is an approach to asset management designed to maximize value over the entire asset lifecycle—from asset planning and design through years of maintenance and operation through to decommissioning and replacement. How can you select EAM software capable of supporting this enlightened approach? Download this white paper to find out. Read More

Campus Management


Clients benefiting from Campus Management Corp® services and solutions represent a rich diversity of colleges and universities, each with its own unique constituencies, mission, and learning environment

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Improving IT Efficiency through Effective Print Management


The administration and management of printing can be time-consuming, often relying on manual processes. Many businesses are rethinking their approach to managing the print environment, by either adopting a managed service or implementing centralized print management tools. This can ensure the high availability, reliability and manageability of printing resources, while leaving IT staff free to focus on core activities.

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Why Demandware Is Out in Front in the Digital Commerce Sector


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what is relationship management in banking  acutely focused on perfecting what is touching the customer, and is using internal development, as well as leveraging the capabilities of their LINK partners to deliver more empowerment to the merchant. And while this is part of the bargain for every digital commerce vendor, Demandware seems to be one of the vendors out in front in terms of merchant empowerment, a contrast to many vendors that initially often take a much more heavy-handed and control-oriented approach to working with merchants. Endless Read More

Enhancing Governance, Risk, and Compliance through Effective Risk Management


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