Having developed an extraordinary customer experience (ECE) strategy—“Enrich, Connect, Grow”—Sage is firming up its enterprise resource planning (ERP) and customer relationship management (CRM) portfolios with a wealth of enhancements and by embracing the cloud. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), sheds some light on their market positioning and future direction.
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At the same time, somewhat behind the market trends, these products will be Web-enabled and, since November 2010 they support Microsoft SQL Server (in addition to their proprietary and esoteric ProvideX database). Accpac in the Middle Sage ERP Accpac and its hosted counterpart, Sage ERP Accpac Online , cover lower to core mid-market companies with multi-country operations (especially in English-speaking countries) and local processes in the light manufacturing, service, mining, and hospitality sectors.