ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.
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and their requirements. TEC: What is your mobility strategy (technology and platforms supported), perhaps in light of the SAP and Sybase merger and your strategic relationship with SAP? SM: Around 2004 we made a key architectural decision for our mobility products, which is the basis for our strategy: (a) For mobility infrastructure services (connection management, device management, data security and transfer, mobile data base, and so on), our mobile products will rely on products from industry leaders