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A Suggested Workflow to Complement Issue Management Systems
When companies buy software tools what do they expect from them? Guided by common sense, one might think that a software tool is expected to render clunky
Suggested Workflow to Complement Issue Management Systems When companies buy software tools what do they expect from them? Guided by common sense, one might think that a software tool is expected to render clunky manual methods gracefully automated. As a result, information and knowledge would be diligently arranged in databases and easily searched, found, and accessed. Let’s imagine, for instance, a customer relationship management (CRM) system and further look at its issue management component. What
Enterprise Content Management (ECM) System RFI/RFP Template
Content Authoring, Content Acquisition, Content Aggregation, Output and Content Presentation, Workflow Management, Version Control and Management, Development Tool Technical Architecture, Portal Su...
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Document Management System (DMS)
Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates importan...
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Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors
to these core components, workflow capabilities and integration to back-office systems (HR and financials) are critical components of the complete PPM solution for PSOs. Vendors: Best-of-breed versus Integrated Solutions There are essentially two types of PPM vendor solutions for PSOs: best-of-breed solutions and integrated solutions (a more in-depth review of these solutions will be covered in future articles). The majority of best-of-breed vendors offer hosted solutions to SMBs in the professional
Engineering Change Management 2.0: Better Business Decisions from Intelligent Change Management
Traditionally, change management in product development and engineering has been viewed as a way to control cost and improve efficiencies. But companies are
change management process — Workflow — Configuration Management — Manufacturing Execution Systems (MES) — Workflow or status alerts — Product lifecycle management — Design visualization / markup — Document visualization / markup — Product data management We are a highly capital intensive industry so, making a change requires a significant investment. Consequently, we need to ensure a change will justify the expense. The project manager is in the best position to do this. He relies on
Document Management and Digital Asset Management Is There a Difference and What Might It Be?
As enterprises seek better content management systems, documentation management (DM) and digital asset management (DAM) are growing in popularity. Despite
databases for storage, and workflow engines to design and support workflows, including business rules and metadata. Document management systems are often used in industries where there are high volumes of documents, such as in the insurance, health care and government industries. Increasingly DM solutions are evolving into Web content management (CM) systems. Digital Asset Management Digital asset management (DAM) solutions are also referred to as media asset management (MAM), entertainment media asset
Business Process Management Notations within Business Process Management
Business process management notation (BPMN) is an initiative to increase standardization within process modeling. What are the principles of BPMN, and what is
execution part of the workflow without the involvement of IT departments. The Future of BPMN Even though BPMN is a relatively new concept, it has gained great support from vendors and users. Both vendors and end users see the benefit of having a unified methodology that enables better understanding of (and integration with) other systems and standards. Feedback on its ease of use and on problems concerning integration and modeling (as well as suggestions regarding better performance, new functionality,
Mobile Device Management Comparison Guide
In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device
Device Management Comparison Guide In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device usage. The goal is to optimize the functionality and security of a mobile communications network while minimizing costs. If your organization is looking for MDM software, look at this MDM product comparison guide for the key features of some of today’s leading MDM solutions.
Understanding IBM Lotus Web Content Management Software
IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply
IBM Lotus Web Content Management Software IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply business rules and processes to content, helping to ensure that specific information assets from across the enterprise are delivered via Web sites and portal. This factsheet provides a detailed overview of key Lotus Web Content Management features.
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies
have to track customer workflow, thereby providing more consistent and accurate answers to customer inquiries, seamlessly across all the channels. Almost anyone reading this article has experienced frustration when an automated voice response system to which he or she has just dictated a lengthy account number (and plethora of other sensitive information) fails to transfer that information directly to the agent, who finally picks up the phone and asks the customer to repeat the information once again.
Macola ERP Supply Chain Management (SCM): Supply Chain Management (SCM) Competitor Analysis Report
Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management,
ERP Supply Chain Management (SCM): Supply Chain Management (SCM) Competitor Analysis Report Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse management, international trade logistics, transportation execution, and many other issues for a complete solution, this knowledge base will support your evaluation of an SCM suite.
Oil and Gas: Upstream Data and Information Management Survey
Oil and gas companies have numerous information systems, each churning through vast amounts of data to support business decisions. Successful management of
and Gas: Upstream Data and Information Management Survey Oil and gas companies have numerous information systems, each churning through vast amounts of data to support business decisions. Successful management of these information systems is not simply a case of keeping the systems running and providing suitable backup mechanisms. It also includes the adoption of professional data management practices. Download this report to learn about effective practices for addressing data management challenges.
Talent Management Best Practices in 2010
Download your copy of the Aberdeen report Cracking the Code for Talent Management.
Management Best Practices in 2010 How do you build a superior talent management program from recruitment right through to succession planning? Many best-in-class companies are exploiting Web 2.0 tools such as social networks, blogs, and Webcasts to achieve higher levels of employee productivity and retention, facilitate knowledge capture and transfer, connect employees with colleagues across the organization, and provide visibility into work/project progress by dispersed teams. Learn the strategies
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of
to reflect the new workflow. Neglecting to make these changes may foster acceptance issues with your team members. Principle 5: Stay strategic Knowledge management is a strategic endeavor, not just a project. I prefer to call it a strategic initiative as opposed to a project because a project implies a finite timeline. With KM you are never really done; you initiate it and you build it and then its online and you maintain it. In my practice we look for our clients to have a strategic goal for the project
Enter Enterprise Incentive Management and Incentive Compensation Management
Companies with large sales forces, huge product portfolios, and complex incentive plans with many variables need to offer variable pay. This has created
Enterprise Incentive Management and Incentive Compensation Management Companies with large sales forces, huge product portfolios, and complex incentive plans with many variables need to offer variable pay based on individual or corporate performance. This need creates opportunities for a new enterprise software category called enterprise incentive management (EIM) or incentive compensation management (ICM), which should provide managers with decision support tools to model various compensation
Unified Performance Management: The Key to Successful Performance Management
Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the
Performance Management: The Key to Successful Performance Management Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the performance of the organization’s people and processes, and then act on that vision. Using common performance management (PM) tools and systems—designed to ensure the effective use of consistent information—is critical to the success of the business. Find out why.
Core HR Systems: Flawless Execution Enabling Strategic HR Management
Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data,
HR Systems: Flawless Execution Enabling Strategic HR Management Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data, such as record-keeping, time and attendance, and payroll processing, is a cornerstone of every HR operation, and the way companies collect and maintain such data is critical. Find out what core HR management capabilities and systems today’s companies are using.
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