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Abstract: A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic
account management at each stage of your company’s evolution, which metrics are most relevant, and more.
PubDate: 7/2/2008 10:52:00 AM
Abstract: Adopting on-line payment systems can help businesses improve cash flow and save time and money. Inovium’s integrated, web-based account receivable management application for electronic invoice payment presentment is one such system.
Abstract: Is business intelligence (BI) an application that pays off? We have all heard mixed results but a 2003 extensive study on on-line analytical processing (OLAP) states that BI usually pays off over 60 percent of the time , explains where the value is found, and describes what’s required to get the pay off.
Abstract: In an effort to assist corporations in preventing security related losses, Ernst & Young announced that it is spinning off a new online security venture. The new venture's lead product line is their Security Vulnerability Assessment service.
Abstract: Companies with a large, complex workforce face distinct management challenges. Not only do you need to determine which employee is best suited to perform a specific job on a given day, you must also know which employees shouldn’t work, according to demand forecasts, company policy, and employee preferences. Explore the various dynamics involved in managing employee vacations and the steps to take to optimize time off.
Abstract: Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this balance. But the vast majority have been worshipping at the Wall Street idol of new accounts for so long that the reality is, they have a new account business model.
Abstract: Returns fraud is perpetrated by petty thieves and organized crime syndicates alike, and comes in many forms—including stolen merchandise returns, fraudulent tenders, and “wardrobing.” Returns management doesn t have to be a trade-off between customer service and effective fraud reduction. But if you haven’t got the right returns management solution, resign yourself to losses coming directly off the bottom line.
Abstract: Some companies need to secure multiple domains or host names for their Web sites. The Starter PKI program from thawte provides a system that enables the purchase and renewal of multiple secure socket layers (SSLs) and code signing certificates. Cut the red tape involved in adding domain names: find out how The Starter PKI Program works, as well as how to enroll, the costs involved, and how it can benefit you.
Abstract: Three strikes—your out; that’s what lockout management does. But employees often forget the many passwords needed to access information. What ensues is a flood of calls to the help desk that, over time, can become a huge administrative burden. Adopting a strong password policy is critical. By implementing a lockout management strategy via automated management solutions, businesses enhance security and improve workflow.
Abstract: A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers.
Abstract: Expect the new e-signature law to bolster both the PKI and biometric markets. This new law allows documents signed through digital signatures to have the same legal ramifications as documents signed in traditional wet-ink.
Abstract: Are companies that offshore software development, call center operations, and remote implementations really saving money? Are customers and users realizing benefits? Indeed, there are areas where savings can be misstated. But companies can do something to protect themselves against disappointments.
Abstract: The European Union’s WEEE Directive requires electronics manufacturers of member states to manage and pay for electrical and electronics waste recycling. Yet some prospective business service providers are waiting for the legislation and market to mature before offering their solutions.
Abstract: On February 3, Baan Co. posted a fourth-quarter loss of $236 million, and on February 8, Baan sold its Coda financial applications unit to UK firm Science Systems for the bargain basement price of $50 million in cash.
Abstract: Quantum Corporation, recently acquired by Maxtor, will divest itself of its server appliance subsidiary, renaming it Snap Appliances, Inc. Snap Appliances will now attempt to compete on its own in the growing Network-Attached Storage market.
Abstract: Workplace privacy issues are increasing dramatically, along with related employee complaints and litigation. As companies struggle to control health care costs, increase productivity, and maintain company confidentiality, they become concerned with how employees spend their time away from work. Meanwhile, employees naturally have a strong desire to limit “invasion” of their personal lives. Just where do you draw the line?
Abstract: Can you relate to the following software demo situation? Jennifer, the sales engineer, is at the keyboard. She’s on a roll. She’s been setting the stage to show how her price matrix capability will eliminate costly errors. This is all-important to the prospect. She has the audience’s full attention and is steadily moving them toward her objective. Suddenly Robert, the account executive, interrupts from the back of the room. “Jennifer, I think this would be a great time to show how the information you’re working with updates the data warehouse and is immediately available for sales analysis purposes.” Everybody shifts their attention from Jennifer and the all-important price matrix capability to Robert and the equally important data warehouse function. In an instant, the momentum Jennifer has been building dies.
Abstract: When Lipton Brisk hired web expert Agency.com over JWT it got them more than it bargained for: an agency full of ideas that clashed with their image. JWT's persistence at getting its account back is an example that new and exciting and technology expertise doesn't buy much for pure plays if they don't understand their clients. And the world is changing –back.
Abstract: We recommend that wireless users hold off from establishing an account with the iFollow service, until such a time as the service has proven to be reliably interoperable. If it does, jump on board!